OCHUKO INAYEGUE OHOCHUKU

Automation Specialist | Workflow Optimization Expert
Beverly Hills, US.

About

Highly analytical Automation Specialist with a proven track record of designing and implementing innovative solutions using monday.com, Airtable, Zapier, and Make. Adept at transforming complex operational challenges into streamlined, automated workflows that drive significant efficiency gains and enhance profitability. Combines strong problem-solving skills with a customer-centric approach to optimize processes and deliver measurable business outcomes.

Work

CORE DESIGN COMPANY
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Customer Service/ Representative

Abraka, Delta State, Nigeria

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Summary

Managed customer service operations, leveraging CRM tools and process improvements to enhance efficiency and customer satisfaction.

Highlights

Streamlined customer complaint resolution, reducing response time by 35% for 200+ monthly inquiries through new workflow implementation.

Enhanced ticketing system efficiency by integrating automated responses, reducing manual interventions by 20%.

Developed Standard Operating Procedures (SOPs) that reduced new hire onboarding time by 15%.

Maintained a 97% customer satisfaction rating through personalized service and diligent follow-ups.

Managed complex customer relationships, utilizing CRM strategies (Intercom, Zendesk) to enhance retention and expand the customer base.

KEMBA SERVICES
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Customer Support

Abraka, Delta State, Nigeria

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Summary

Provided comprehensive customer support, implementing system efficiencies to improve response times and resolve issues effectively.

Highlights

Improved email feedback response time by 20% by efficiently resolving over 50 customer inquiries daily.

Achieved a 20% increase in customer retention by managing 100+ daily calls with a focus on professional, friendly interactions.

Reduced unresolved issue backlog by 40% through proactive follow-up calls and systematic issue resolution.

Enhanced customer issue resolution efficiency by 25% through strategic utilization of ticketing systems for tracking and prioritization.

Education

Delta State University
Abraka, Delta State, Nigeria

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Bsc.

Business Administration

Certificates

monday.com Certified

Issued By

Digital Witch Community

Airtable Certified

Issued By

Digital Witch Community

Zapier Certified Automation Professional

Issued By

Digital Witch Community

Make Certified Automation Specialist

Issued By

Digital Witch Community

Customer Support Training

Issued By

Digital Witch Community

Virtual Assistance Training

Issued By

Digital Witch Community

Skills

Automation & Workflow Optimization

monday.com, Airtable, Zapier, Make (Integromat), Process Automation, Workflow Design, System Integration, Efficiency Gains, SOP Development.

CRM & Project Management Tools

Salesforce, Zendesk, HubSpot, Zoho CRM, Microsoft Dynamics, Freshdesk, LiveChat, Intercom, Asana, Trello, Notion, Google Workspace, Microsoft Office, Kanban Boards.

Data Analysis & Reporting

Sales Trend Analysis, Rollup Fields, Calculated Metrics, Real-time Insights, Automated Reporting, KPI Tracking, Data-Driven Decisions.

Problem Solving & Process Improvement

Troubleshooting, Issue Resolution, Root Cause Analysis, Process Optimization, Backlog Reduction, Scalability.

Communication & Client Relations

Customer Relationship Management, Active Listening, Stakeholder Management, Client Onboarding, Team Collaboration, Training & Development.

Projects

Automated Inventory & Sales Management System

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Summary

Designed and implemented a comprehensive, mobile-optimized inventory and sales management system for a client, leveraging Airtable for database design and advanced automation workflows. The project involved creating Kanban boards for workflow visualization, developing rollup fields for sales trend analysis, and integrating email notifications for critical alerts. The system aimed to eliminate manual errors, prevent stockouts, and provide real-time profitability insights.