OFOMATA PHILIP
Client Relations & Financial Operations Specialist
Lagos, NG.About
A highly analytical and client-focused professional with a proven track record in project management, digital content delivery, and operational accuracy within the ed-tech sector. Adept at leveraging cross-functional collaboration and data-driven insights to enhance client relationships and drive significant business outcomes, including a 15% increase in market reach. Eager to apply expertise in problem-solving, digital transformation, and precision to a dynamic role within the financial industry.
Work
Coinlearnity
|Product Designer | Content Strategist | Client Service Representative
Lagos, Lagos State, Nigeria
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Summary
Spearheaded content strategy, product design, and client service initiatives for an ed-tech platform, significantly enhancing user engagement and operational efficiency.
Highlights
Developed and delivered high-quality digital educational video materials on forex and stock trading, serving as a critical bridge between complex technical information and over 1,000 learners.
Spearheaded content strategy for marketing campaigns, directly contributing to a 15% increase in platform reach and enhanced brand visibility through targeted messaging.
Managed comprehensive documentation for over 1,000 learning assets and support content, ensuring data accuracy and accessibility for a large user base.
Streamlined client expectation management and feedback loops, ensuring seamless content delivery and driving continuous platform improvements based on user insights.
Jorinno Survey Services & Assoc.
|Intern
Ihiala, Anambra State, Nigeria
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Summary
Conducted spatial analyses and managed digital mapping projects to support urban planning and community development initiatives.
Highlights
Performed comprehensive spatial analyses across diverse locations in Ihiala town, significantly enhancing the accuracy and reliability of data used in urban planning initiatives.
Digitized and meticulously managed multiple spatial maps utilizing ArcGIS, improving data precision and accessibility for critical urban development projects.
Represented the organization in various community planning forums, fostering stakeholder engagement and contributing to local development strategies.
Education
ANAMBRA STATE UNIVERSITY
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Bachelor of Science - BSc
Environmental Management
Awards
President, Church Wardens Association (CWA)
Awarded By
Church Wardens Association (CWA)
Served as elected President, overseeing operations and fostering community engagement within the association from 2020-2022.
President, Nigerian Federation of Catholic Students (NFCS)
Awarded By
Nigerian Federation of Catholic Students (NFCS)
Led student initiatives and represented the federation, promoting student welfare and organizational growth from 2020-2022.
Languages
English
Skills
Project Management
Project Planning, Project Execution, Cross-functional Collaboration, Stakeholder Management.
Client Relations
Client Service, Dispute Resolution, Client Expectation Management, Feedback Management, Customer Satisfaction.
Content Strategy & Design
Content Strategy, Digital Content Delivery, Product Design, Educational Content Development, Video Production.
Operations & Data Management
Operational Accuracy, Documentation Management, Data Analysis, Spatial Analysis.
Software & Tools
Microsoft Office Suite, OfficeAI Tools, ArcGIS.
Business Development
Marketing Campaigns, Market Reach Expansion, Digital Transformation Initiatives.