CI/CD Pipeline Automation (Tech365)
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Summary
Developed and implemented automated CI/CD pipelines for internal tools, significantly improving software delivery processes.
CHUKWUKA SMART OFOKE
DevOps Engineer
Lagos, NG.About
Highly skilled DevOps Engineer with over a year of hands-on experience, specializing in cloud infrastructure (AWS, Azure), automation (Ansible, Terraform), and containerization (Docker, Kubernetes). Adept at building scalable CI/CD pipelines, automating deployments, and enhancing operational efficiency. Possessing a strong background in technical support, systems administration, and cloud service management, I deliver reliable and cost-effective solutions in dynamic environments.
Work
Upwork Global Inc.
|Microsoft Technical Support Engineer
Remote, US
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Summary
Provided expert technical support for Microsoft cloud services, ensuring high customer satisfaction and efficient issue resolution.
Highlights
Resolved thousands of complex customer issues across Exchange Online, Active Directory, SharePoint, and Teams, consistently maintaining high SLA compliance.
Automated user provisioning in Azure AD using PowerShell and Python, significantly reducing manual effort and improving efficiency by an estimated 25%.
Streamlined problem resolution by escalating complex issues to specialized LOBs and SMEs/SEEs, ensuring faster turnaround times and improved customer satisfaction.
Tek Experts Nigeria Ltd.
|Microsoft Technical Support Engineer
Lagos, Lagos State, Nigeria
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Summary
Delivered critical technical support for Microsoft cloud and collaboration products, ensuring service reliability and operational continuity.
Highlights
Supported a wide range of Microsoft cloud and collaboration products, contributing to consistent service reliability for over 500 enterprise users.
Automated administrative tasks within Azure AD and Office 365 environments, enhancing operational efficiency and resource utilization.
Collaborated effectively with escalation teams to efficiently resolve advanced incidents, minimizing downtime and user impact.
IPT PowerTech
|Technical Support Engineer
Lagos, Lagos State, Nigeria
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Summary
Monitored and troubleshot managed network and security services, ensuring the uptime and availability of critical telecom infrastructure.
Highlights
Monitored and troubleshot complex network and security services, proactively addressing issues to maintain service integrity for over 100 telecom sites.
Ensured high uptime and availability of critical telecom infrastructure, achieving 99.9% operational continuity for key services.
Provided dedicated support to the Festac Cluster Field Operations Team (2018–2020), optimizing network maintenance and performance for 20+ base stations.
Education
Federal University of Technology, Owerri (FUTO)
Owerri, Imo State, Nigeria
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Bachelor of Technology (B.Tech)
Information Management Technology
Certificates
KCNA (Kubernetes and Cloud Native Associate)
Issued By
CNCF
DevOps Training
Issued By
Tech365
DreamPort Program Certificate
Issued By
DreamPort
Health, Safety and Environment (HSE)
Issued By
Effective Consults
Skills
Cloud Platforms
AWS, Azure, Google Cloud.
Infrastructure as Code
Terraform, Ansible.
Containerization & Orchestration
Docker, Kubernetes.
Networking
LAN/WAN, VPN, TCP/IP, DNS, DHCP, VLAN.
CI/CD Pipelines
Jenkins, GitHub Actions.
Configuration Management
Ansible, Terraform.
Version Control
Git, GitHub, GitLab.
Scripting
Python, Bash, Java.
Monitoring Tools
Prometheus, Grafana.
Security & Compliance
Azure Active Directory, IAM, ISO 27001 (familiarity).
Incident Management
Root Cause Analysis, SLA/SLO Monitoring.
Projects
Containerized 3-Tier Web Application
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Summary
Designed and deployed a scalable 3-tier web application on AWS using modern containerization and orchestration technologies.
Azure AD Automation
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Summary
Automated critical onboarding workflows and user provisioning processes within Azure Active Directory, enhancing security and efficiency.