OKONKWO CHIAMAKA
Customer Service Officer | Content Creator
Lagos, NG.About
Resourceful Mass Communication graduate with hands-on experience in customer engagement and digital content creation, seeking to leverage a blend of creativity and professionalism in dynamic customer engagement, sales, media presentation, and brand communication roles. Proven ability to optimize service processes, manage client relations, and ensure brand consistency to drive audience interaction and satisfaction.
Work
Chronikplus Services Limited
|Content Creator/Customer Service Representative
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Summary
Currently developing and producing engaging multimedia content while delivering exceptional customer experiences and managing brand consistency to foster community interaction.
Highlights
Developed and produced engaging multimedia content, aligning with brand identity to drive audience interaction and enhance user engagement.
Provided exceptional in-person customer experiences, ensuring every visitor felt welcomed, attended to, and valued, fostering positive brand perception.
Oversaw brand consistency across all digital platforms, actively engaging with the audience to enhance visibility and foster community interaction.
Managed client requests and feedback efficiently, ensuring timely delivery, accurate follow-up, and high satisfaction rates.
GCA Facilities
|Assistant Facility Manager - NYSC
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Summary
Managed day-to-day facility operations, overseeing maintenance, vendor coordination, and inventory management to ensure a safe and efficient environment.
Highlights
Managed day-to-day facility operations, ensuring a clean, safe, and well-maintained environment for optimal functionality.
Coordinated with vendors and supervised teams to schedule repairs and facility upkeep, optimizing operational efficiency.
Monitored inventory and oversaw timely restocking of essential materials, minimizing disruptions and ensuring resource availability.
Ensured compliance with safety standards and operational policies, maintaining a secure and regulated environment.
The Suess Company
|Personal Assistant
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Summary
Provided comprehensive administrative support and customer service, handling inquiries and coordinating schedules to enhance workflow efficiency.
Highlights
Handled customer inquiries via phone, email, and live chat, ensuring timely and accurate responses to maintain high service standards.
Provided administrative support, assisting in coordinating schedules and meetings to optimize executive productivity.
Maintained a professional and customer-focused service environment, contributing to positive client interactions.
Supported internal communication between departments, improving workflow efficiency and cross-functional collaboration.
Education
Enugu State University
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Bachelor of Science (B.Sc)
Mass Communication
Skills
Time Management
Workflow Coordination, Time Management.
Communication
Verbal Communication, Written Communication, Public Speaking, Presentation Skills, Internal Communication.
Content Management
Social Media Management, Digital Content Creation, Brand Storytelling, Multimedia Content Development.
Customer Service & Relations
Client Relationship Management, Customer Engagement, Client Feedback Management, Customer Satisfaction, Service Environment Maintenance.
Administrative & Operational Support
Schedule Coordination, Meeting Management, Inventory Monitoring, Vendor Coordination, Workflow Efficiency, Process Coordination.
Problem Solving & Critical Thinking
Problem Resolution, Analytical Thinking.
Digital Tools & Office Technology
Basic Office Technology, Digital Tools.
Teamwork & Adaptability
Team Collaboration, Adaptability, Learning Ability.