Dapo Eludire

Led end-to-end discovery to delivery for critical internal systems (claims intake, document operations), aligning engineering, design, and stakeholders on clear outcomes and strategic roadmaps.

Drove the rollout of an AI workflow that automates key detail extraction from claim files, cutting manual claims work and increasing processing efficiency by 70%.

Implemented an AI co-pilot within the claims flow, coaching claimants through filing and documentation, which simplified the process and boosted Customer Satisfaction (CSAT) by 40%.

Shipped an AI assistant leveraging LLMs + RAG to ensure accurate policy and context retrieval for claim filing, further simplifying workflows and lifting CSAT by 40%.

Streamlined document storage, retrieval, and compliance operations, improving search and retrieval speed by 25%.

Established a closed-loop feedback mechanism with Support teams, translating real tickets into product improvements and increasing product release rate by 30%.

Configured HubSpot Service Hub to support intake and triage claims, including custom pipelines, fields, and automations to route tickets, enforce SLAs, and surface real-time dashboards.

Opened three new international markets (Kenya, Uganda, Zimbabwe) through strategic localization, partnerships, and pricing, generating $2M in incremental revenue and a 35% market share gain within 18 months.

Led the development of an enterprise SaaS platform with user-centered, iterative releases, empowering 800 brokerages and 20,000 realtors to achieve a 59% growth in leads.

Directed engineering and design teams to ship multiple product releases, from Home Price Index to AI mortgage matching solutions, enabling $50M in annual transaction value.

Defined clear success metrics (KPIs) and instrumented comprehensive analytics for every launch, tracking performance and engagement, contributing to a 20% growth in new product adoption.

Led engineers and designers to build an automated rent collection and payout system, processing over $80M annually.

Developed and executed a comprehensive go-to-market strategy, coordinating launch planning, marketing campaigns, and customer onboarding to drive successful product launch and rapid adoption.

Directed a team in developing an end-to-end identity verification stack, integrating multiple third-party solutions to enhance security and compliance for onboarding and periodic reviews.

Defined the Minimum Viable Product (MVP) scope, focusing on core user value and iterative development, which facilitated rapid feedback integration and achieved a 50% faster time-to-market and early customer adoption.

Achieved compliance readiness with legal counsel, accelerating onboarding and adoption in key metropolitan areas.

Compiled and analyzed user feature requests, prioritizing key requirements and communicating findings to the Product lead and engineering team, increasing product shipping by 30%.

Developed detailed user stories and user personas, ensuring effective communication and alignment across all stakeholders regarding product updates.

Managed the product backlog using Agile methodologies, optimizing team velocity and ensuring alignment with project deliverables.