OLAITAN ODUFUWA

Educated over 500 users on M365 Copilot, enhancing customer productivity and boosting tool efficiency by 30%.

Maintained a 95% issue resolution rate by collaborating with technical and cross-functional teams to effectively resolve complex technical challenges.

Streamlined data migration processes, reducing mailbox migration time to Exchange Online by 40%.

Enhanced document security and collaboration by resolving OneDrive issues, which decreased user-reported problems by 20%.

Drove a 25% increase in Office 365 feature adoption by providing expert licensing consultation, Outlook support, and comprehensive end-user training.

Boosted team efficiency by 25% through systematic management and cataloging of technical guides and project plans.

Improved project completion rates by 30% by meticulously scheduling and management of appointments, meetings, and logistics.

Achieved a 95% on-time task completion rate leveraging advanced project management tools and diligent follow-up protocols.

Enhanced internal communication by 40% by coordinating cross-functional activities and serving as the primary communication liaison.

Reduced technical downtime by 20% through proactive technical support and troubleshooting assistance.

Achieved 99.9% system uptime across multi-server environments by proactively managing and maintaining Linux system stability.

Reduced unauthorized access incidents by 30% through implementing strict access controls and permissions.

Increased data access speed by 40% through optimized administration of filesystems and logical volume management.

Reduced system issues by 20% by meticulously installing, configuring, and updating packages, services, and networking components.

Decreased security breaches by 25% by implementing and managing IPtables and advanced firewall configurations.

Reduced cloud OPEX by 35% by strategically migrating to a cloud-based VoIP solution, achieving significant cost savings.

Successfully deployed IT infrastructure across four new African markets, directly supporting significant business expansion.

Streamlined IT operations and enhanced security posture by implementing robust cloud frameworks and IT asset management tools.

Increased IT governance compliance through comprehensive staff training and enhanced policy awareness initiatives.

Deployed an ERP solution for 250 users, ensuring efficient integration and operation.

Achieved 98% customer satisfaction by expertly troubleshooting and resolving complex technical Identity issues, leveraging in-depth research for effective ticket resolution.

Provided expert support for Identity and Access Management (IAM) and Role-Based Access Control (RBAC), ensuring seamless operations and enhanced security.

Orchestrated the seamless migration of over 5,000 users and their data from on-premises to Office 365 with zero business disruption, significantly streamlining operations and increasing productivity.

Implemented comprehensive Microsoft 365 Services for Enterprise solutions, optimizing performance and scalability for diverse clients.

Enhanced operational efficiency by developing and implementing specialized procedures for customer service, fostering a culture of excellence and continuous improvement.

Led IT operations with a budget exceeding $20,000, optimizing resource allocation and achieving significant cost efficiencies.

Directed a high-impact Microsoft 365 onboarding project for a 250-member team, facilitating a seamless transition and enhancing collaboration efficiency by 40%.

Provided rapid-response IT support for network issues, software deployments, and troubleshooting, maintaining uninterrupted workflow and minimizing downtime.

Enforced strict laptop configurations, ensuring exclusive installation of authorized software, bolstering security measures and compliance standards.

Efficiently managed access controls and CCTV applications, enhancing organizational security and surveillance capabilities.

Optimized desktop support, minimizing downtime through efficient hardware and software issue resolution.

Enhanced troubleshooting for application failures, providing comprehensive OS and software support.

Ensured network stability and cybersecurity by managing LAN connectivity and antivirus installations.

Resolved complex technical issues related to server and Cisco/Avaya hardware/software.

Provided comprehensive technical support for desktops, devices, and printers.