Olajumoke Onakoya
Customer Service & Operations Professional
49 stoffberg avenue brakpan, 1540, Brakpan, South Africa.Work
Lagos, Lagos, Nigeria
→
Summary
Managed comprehensive customer service operations, resolving inquiries and fostering positive client relationships to enhance service delivery and satisfaction.
Highlights
Resolved an average of 50+ customer inquiries daily across phone, email, and in-person channels, maintaining a high satisfaction rate.
Cultivated strong client relationships by providing prompt and accurate information, leading to improved customer retention.
Streamlined communication processes to ensure swift resolution of complex issues, enhancing overall service efficiency.
Collaborated cross-functionally with internal departments to address specific client needs, ensuring holistic problem-solving.
Lagos, Lagos, Nigeria
→
Summary
Executed daily banking transactions with high accuracy and efficiency, ensuring exceptional customer service and adherence to financial regulations.
Highlights
Processed an average of 100+ cash and non-cash transactions daily with 100% accuracy, minimizing discrepancies and ensuring financial integrity.
Delivered exceptional customer service, consistently receiving positive feedback for professionalism and efficiency in a fast-paced environment.
Maintained strict adherence to all banking policies, procedures, and regulatory compliance standards, mitigating operational risks.
Collaborated effectively with a team of 5+ colleagues to achieve daily branch targets and enhance overall operational workflow.
Lagos, Lagos, Nigeria
→
Summary
Managed critical administrative functions, ensuring efficient record-keeping, data accuracy, and a secure operational environment.
Highlights
Managed and maintained accurate records for over 500 files and databases, ensuring data integrity and quick retrieval for operational needs.
Accurately entered and processed high volumes of data into various software systems, improving data reliability and accessibility.
Coordinated the reception, sorting, and distribution of all incoming and outgoing packages for 30+ floor members, optimizing internal logistics.
Implemented and monitored security protocols, contributing to a safe and secure environment for all floor members and assets.
About
Highly motivated and results-driven professional with a strong background in customer service, banking operations, and administrative support. Proven ability to foster positive client relationships, resolve complex inquiries efficiently, and enhance operational accuracy. Committed to contributing to a dynamic team environment through exceptional service delivery and continuous process improvement.
Languages
English
Skills
Customer Service
Client Relationship Management (CRM), Inquiry Resolution, Customer Support, Service Excellence, Conflict Resolution.
Banking Operations
Cash Handling, Transaction Processing, Financial Accuracy, Compliance Adherence, Teller Operations.
Administrative Support
Data Entry, Record Management, Database Administration, Office Coordination, Logistics Management.
Communication
Interpersonal Skills, Verbal Communication, Written Communication, Active Listening, Client Engagement.
Problem Solving
Problem Analysis, Issue Identification, Solution Implementation, Critical Thinking.
Organizational Skills
Attention to Detail, Time Management, Workflow Optimization, Record Keeping, Multitasking.
Teamwork & Collaboration
Cross-functional Collaboration, Team Leadership, Goal Achievement, Supportive Environment.
Software Proficiency
CRM Software, Microsoft Office Suite, Data Management Systems, Basic Computer Skills.
Adaptability
Fast-Paced Environment, Dynamic Work Settings, Learning Agility.
Interests
Hobbies
Reading, Traveling.