OLAKUNLE ESTHER OMOLOLA
Experienced Administrative Officer, Customer Service & Recovery Officer
Lagos, NG.About
Highly detail-oriented and dedicated professional with 4 years of experience in administrative, customer service, and recovery roles. Proven ability to optimize operational efficiency, enhance customer satisfaction, and drive sales performance through meticulous record-keeping, proactive problem-solving, and strong client relationship management. Eager to leverage a comprehensive skill set in business administration and digital literacy to contribute to organizational success and achieve strategic objectives.
Work
Moh Food
|Internship & Graduate | Administrative Officer
Ikorodu, Lagos State, Nigeria
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Summary
Oversaw administrative operations, ensuring efficient workflow, timely product delivery, and accurate sales record-keeping for Moh Food.
Highlights
Managed comprehensive administrative operations, ensuring all tasks were executed effectively and efficiently to maintain operational flow.
Spearheaded quality control for product production and supply chain, guaranteeing timely delivery and strict adherence to quality standards.
Maintained meticulous records of all sales, accurately documenting transactions with corresponding invoice numbers to ensure financial integrity and reconciliation.
Sixtus Grills & Restaurant
|Internship & Graduate | Sales & Admin Officer & Customer Service Representative
Ikorodu, Lagos State, Nigeria
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Summary
Managed customer orders, resolved complaints, and maintained financial records as a Sales & Admin Officer and Customer Service Representative.
Highlights
Processed customer orders accurately and efficiently, ensuring timely service delivery and enhancing overall customer satisfaction.
Resolved customer complaints effectively and promptly, improving service quality and maintaining positive client relationships.
Managed comprehensive bookkeeping, meticulously recording all expenses and sales to support accurate financial reporting and operational transparency.
Mr Michael
|Teaching | Sales Manager | Debt Recovery
Odogunyan Ikorodu, Lagos State, Nigeria
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Summary
Managed administrative and relationship management tasks within an educational setting, including debt recovery and fostering positive stakeholder relations.
Highlights
Cultivated and maintained strong, cordial relationships with students and parents, enhancing the organizational environment and satisfaction.
Implemented effective strategies for debt recovery, contributing to improved financial stability and resource management for the organization.
Managed administrative duties and sales functions, consistently achieving targets and organizational goals through proactive engagement.
Developed and applied innovative ideas to enhance service delivery and operational efficiency within the educational and administrative context.
Honey Super Stores
|Sales Manager
Ikorodu, Lagos State, Nigeria
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Summary
Provided comprehensive customer service and support, managing needs and resolving complaints to ensure high satisfaction as a Sales Manager.
Highlights
Addressed diverse customer needs and inquiries, delivering full-service support to enhance the overall shopping experience.
Managed and resolved customer complaints effectively, leading to improved satisfaction and fostering repeat business.
Ensured customers received exceptional service, fostering loyalty and contributing to positive brand perception and sales growth.
Education
Laspotech
OND | Upper Credit
Business Administration
Grade: Upper Credit
Languages
English
Certificates
Soft Skills Certificate
Skills
Sales Management
Sales Strategy, Online Sales, Customer Acquisition, Marketing Channels, Lead Generation, Product Presentation, Cross-selling.
Debt Recovery
Financial Management, Collections, Negotiation, Client Relationship Management.
Digital Literacy
Online Applications, Internet Usage, Digital Tools, Online Safety, Social Media Management, Digital Marketing.
Administrative Support
Record Keeping, Data Entry, Office Management, Document Management, Scheduling, Logistics.
Soft Skills
Communication, Leadership, Problem-solving, Critical Thinking, Emotional Intelligence, Personal Effectiveness, Time Management, Teamwork, Adaptability, Negotiation, Client Relationship Management, Project Management, Cross-cultural Communication.
Entrepreneurship
Business Modeling, Venture Launch, Strategic Planning, Funding Options, KPI Tracking, Business Growth, Market Analysis, Inventory Management, Financial Planning, Risk Management.
Culinary Skills
Food Preparation, Food Service, Kitchen Operations.
Business Administration
Business Management, Strategic Planning, Operations Management, Process Optimization, Administrative Support.
Customer Service
Client Relations, Complaint Resolution, Customer Support, Service Delivery, Customer Satisfaction, Relationship Management.