About
Dedicated and customer-centric professional with a strong background in customer service, human resources, communication, content writing, and leadership. Adept at handling customer inquiries, resolving issues, and enhancing client satisfaction. Experienced in managing teams, coordinating editorial activities, engaging audiences through social media and television hosting, and supporting HR functions. Skilled in problem-solving, public relations, and digital communication.
OLAWALE OLUGBENGA SIYANBOLA
Ibadan, NG.Work
National Directorate of Employment (NDE)
|HR Assistant
Highlights
Managed employee records, ensuring compliance with HR policies and documentation standards.
Conducted onboarding for new hires, facilitating a smooth transition into the organization.
Supported employee engagement and welfare initiatives.
Ministry of Lands, Housing and Urban Development
|Office Assistant
Ibadan, Oyo state, Nigeria
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Internship
Summary
Administrative support for town planning operations and staff.
Highlights
Record-keeping of planning applications and land-use documents.
Customer service and public inquiry handling.
Data entry, report preparation, and office coordination.
Community Manager | Malokun Labs
|Community Manager
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Highlights
Managed and moderated two active WhatsApp communities, fostering engagement and meaningful discussions.
Developed community guidelines and strategies to maintain a positive and interactive online space.
Engaged directly with members, addressing inquiries and ensuring smooth communication flow.
The Taj Experience
|Customer Service Manager
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Highlights
Managed customer inquiries, complaints, and service requests, ensuring quick and effective resolution.
Developed and implemented strategies to enhance customer satisfaction and loyalty.
Conducted follow-ups on customer feedback to improve service quality.
Led a team of customer service representatives, providing training and support to enhance team performance.
Education
Obafemi Awolowo University, Ile-Ife
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B.A
Literature-in-English
Certificates
Self-taught in customer service best practices through online resources and workshops
ICT training for fresh undergraduate students at Obafemi Awolowo University
Awards
Improved customer satisfaction and engagement as a Customer Service Manager and Community Manager at Malokun Labs.
Successfully led and managed editorial teams as Editor-in-Chief and President of the Editorial & Publicity CDS during NYSC.
Assisted in HR functions at the National Directorate of Employment (NDE), supporting recruitment and employee management.
Skills
Customer Relationship Management
Conflict Resolution & Problem-Solving
Human Resources Management
Social Media & Community Engagement
Public Speaking & TV Hosting
Team Leadership & Performance Management
Digital Marketing & SEO
Proficiency with Zoom, Microsoft Office, and Google Suite Leadership and team coordination
Adaptability and willingness to learn
References
Available on request.