About

Administrative and customer service professional with experience supporting HR operations, customer relations, and office administration within structured organizations. Experienced in managing documentation, handling client inquiries, maintaining records, and coordinating daily operational tasks. Strong communication and problem resolution skills with the ability to maintain professionalism in high interaction environments. Seeking opportunities within banking operations, customer experience, or administrative support roles.

OLAWALE OLUGBENGA SIYANBOLA

Customer Service| Operations Support| HR & Admin Support.

Ibadan, NG.

Core Competencies

Customer Service and Client Relations

Complaint Resolution

Digital Marketing & SEO

Proficiency with Zoom, Microsoft Office, and Google Suite Leadership and team coordination

Human Resources Support

Report Writing

Office Administration

Operations Support

Client Inquiry Handling

Work

Ministry of Lands, Housing and Urban Development

|

Office Assistant

Ibadan, Oyo state, Nigeria

→

Internship

Summary

Provided administrative support for town planning and documentation processes.

Highlights

Managed records of land-use applications and official documentation.

Handled public inquiries and guided visitors on procedures and documentation requirements.

Supported report preparation, data entry, and office coordination.

National Directorate of Employment (NDE)

|

HR Assistant

Ilorin, Kwara State, Nigeria

→

Highlights

Maintained employee records and HR documentation in compliance with organizational policies.

Supported onboarding activities including staff documentation and orientation coordination.

Assisted HR officers with administrative tasks and staff welfare support.

Handled internal inquiries and ensured proper record management.

Community Manager | Malokun Labs

|

Community Manager

→

Highlights

Moderated online communities and ensured organized communication across channels.

Supported engagement initiatives and maintained clear communication guidelines.

Responded to member inquiries and resolved issues promptly.

The Taj Experience

|

Customer Service Manager

→

Highlights

Managed customer inquiries, service requests, and complaint resolution.

Implemented service improvement strategies that enhanced customer satisfaction.

Supervised and trained customer service staff, improving team performance.

Education

Obafemi Awolowo University, Ile-Ife

→
B.A Literature-in-English

Certificates

Self-directed training in customer service best practices

Additional Information

Strong experience handling customer inquiries and public facing responsibilities.

Leadership experience coordinating editorial and publicity teams during NYSC service year.

Experience working in structured administrative environments requiring accuracy and discretion.

References

Available on request.