OLIVIA OKORO
Customer Success & Client Acquisition Specialist
Surulere, NG.About
Highly dedicated Customer Success and Client Acquisition Specialist with 5+ years of experience driving client satisfaction, resolving complex issues, and exceeding sales targets across diverse industries including fitness, retail, automotive, and finance. Proven ability to leverage multi-channel support, CRM systems, and strategic communication to foster strong client relationships and optimize operational efficiency.
Work
Beyond Fitness
|Customer Support Specialist
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive, multi-channel support to gym members, enhancing their experience and loyalty within a dynamic fitness environment.
Highlights
Delivered timely, multi-channel support (phone, email, live chat) to gym members, ensuring seamless service and high satisfaction.
Assisted members with diverse inquiries, including membership management, class bookings, and technical support for the fitness app.
Collaborated effectively with trainers and administrative staff to streamline operations and elevate the overall customer experience.
Efficiently resolved member issues, contributing to sustained client satisfaction and loyalty.
Barbie's Palace
|Customer Support Specialist
Surulere, Lagos, Nigeria
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Summary
Managed comprehensive store operations and customer service, enhancing client relationships and operational efficiency through multi-channel support.
Highlights
Provided timely, professional multi-channel support (phone, email, live chat) to customers, maintaining high service standards.
Managed a high volume of inbound calls while consistently adhering to call quality standards and established procedures.
Utilized CRM systems to meticulously track customer interactions, document detailed case notes, and access account information for swift resolution.
Cultivated strong client relationships through exceptional service, resulting in repeat business and positive customer feedback.
Resolved complex customer issues promptly and professionally, significantly enhancing overall customer satisfaction.
THCO (Recruiting Firm)
|Client Acquisition Associate
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Summary
Drove client acquisition and retention for a recruiting firm by building relationships and optimizing outreach processes with specialized tools.
Highlights
Engaged proactively with potential clients to identify needs and align recruitment solutions, contributing to acquisition targets.
Built and nurtured strong, lasting relationships with existing clients, fostering loyalty and repeat engagements.
Streamlined client acquisition processes by leveraging advanced tools like Hunter, Sales Handy, and Email Verifier.
Collaborated cross-functionally to enhance client satisfaction and retention, supporting team success in meeting acquisition goals.
Maintained meticulous records of client interactions and transactions, providing valuable data for analysis and strategic planning.
Cars45
|Customer Service Representative/Sales
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Summary
Engaged potential customers through inbound and outbound calls, converting leads, and consistently exceeding sales targets for automotive products.
Highlights
Managed high-volume inbound and outbound calls to effectively engage potential customers and promote Cars45 products.
Utilized advanced sales techniques to convert leads into successful transactions, contributing directly to revenue growth.
Achieved and consistently exceeded sales targets through proactive and customer-focused engagement strategies.
Leveraged in-depth knowledge of Cars45 inventory to guide customers in making informed purchasing decisions.
Collaborated with the sales team to optimize strategies, enhancing overall sales performance and customer satisfaction.
Union Bank
|Loan Sales Agent
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Summary
Conducted targeted outreach and efficiently processed loan applications, driving sales and customer satisfaction within the banking sector.
Highlights
Conducted proactive outreach to eligible Union Bank customers, successfully offering a diverse range of loan products.
Processed loan applications efficiently using the STAR system, ensuring high accuracy and compliance with banking regulations.
Actively promoted and sold Union Bank products to existing and potential customers, contributing to portfolio growth.
Resolved customer complaints and feedback effectively via the Manage Engine platform, ensuring prompt resolution and enhancing satisfaction.
Collaborated with the retail unit to optimize sales strategies and improve customer engagement across banking services.
Chartered Institute of Stockbrokers
|Executive Assistant
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Summary
Provided comprehensive administrative and membership management support for the Chartered Institute of Stockbrokers.
Highlights
Processed and verified applications and certificates, ensuring accuracy and compliance for membership registration.
Managed and updated a comprehensive membership database, maintaining data integrity and accessibility.
Executed marketing initiatives to attract new members and processed membership renewals efficiently.
Provided critical administrative support, contributing to the smooth operation of institutional processes.
Education
University of Lagos
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B.Sc.
Political Science
Languages
English
Igbo
Pidgin English
Skills
Customer Service & Support
Multi-channel Support, Live Chat Support, Email Support, Phone Support, Client Satisfaction, Technical Support, Issue Resolution, Customer Retention, Complaint Management, Conflict Resolution.
Sales & Business Development
Client Acquisition, Sales Strategy, Lead Generation, Sales Targets, Product Promotion, Relationship Building, Business Development.
CRM & Tools
CRM Software, Hunter, Sales Handy, Email Verifier, STAR System, Manage Engine, Data Tracking.
Administrative & Operations
Administrative Agility, Data Management, Process Optimization, Organizational Skills, Record Keeping, Compliance, Membership Management.
Soft Skills
Communication, Interpersonal Skills, Problem Solving, Analytical Thinking, Adaptability, Empathy, Team Collaboration.