AMINAT O. AHMED
Results-Driven HR & Compliance Professional
London, UK.About
Highly customer-focused HR and compliance professional with extensive experience across administrative, human resources, and operational roles. Adept at driving efficiency, enhancing employee satisfaction, and ensuring regulatory adherence through strategic problem-solving, effective communication, and process optimization. Proven ability to build strong stakeholder relationships and deliver exceptional service in dynamic environments, positioning organizations for sustained growth and compliance.
Work
George Mitchell School
|Administrator/Receptionist
→
Highlights
Manage day-to-day school administration and front-desk operations. Support staff coordination, meeting scheduling, and communication flow. Maintain accurate records and provide timely support to management.
Milk Education (Recruitment Agency)
|Administrator/Receptionist
UK
→
Summary
Administered daily operations and managed client relations for companies, and ensuring efficient office functions and positive stakeholder interactions.
Highlights
Streamlined administrative tasks and managed customer inquiries, ensuring timely resolution and accurate data entry.
Cultivated strong customer relationships through proactive engagement and effective communication, enhancing client satisfaction.
Provided a professional first impression by greeting and assisting visitors, contributing to a positive office environment.
Managed high-volume calls efficiently using a multi-line phone system, optimizing communication flow and response times.
Coordinated and scheduled appointments, meetings, and conference room bookings, improving organizational efficiency.
CitySprint, UK
|Compliance Administrator
UK
→
Summary
Managed compliance and administrative processes for a leading UK courier and logistics firm operating across 24+ cities, ensuring regulatory adherence and operational efficiency.
Highlights
Successfully managed onboarding for over 3,000 couriers, including critical DBS checks, ensuring 100% compliance with regulatory standards.
Boosted operational efficiency by resolving courier inquiries promptly across multiple communication channels, improving service delivery.
Elevated compliance and service quality by meticulously reviewing courier documentation and deactivating non-compliant profiles, mitigating risk.
Collaborated with the recruitment team to successfully onboard over 50 eligible couriers for reinstatement, accelerating workforce integration.
Milk Education (Recruitment Agency)
|Classroom Behavior Monitoring Officer
UK
→
Summary
Monitored and managed classroom behavior for a recruitment agency, ensuring a conducive learning environment for students.
Highlights
Maintained a positive and disciplined classroom environment, supporting educational objectives and student engagement.
Addressed behavioral issues effectively and promptly, contributing to student focus and teacher support.
Prune Payments Ltd
|People Operations Assistant
UK
→
Summary
Supported daily HR operations and employee relations for a payments company, focusing on benefits, policy inquiries, and onboarding.
Highlights
Provided daily support to employees by resolving inquiries on benefits and company policies, enhancing employee understanding and satisfaction.
Tracked, analyzed, and reported key HR metrics monthly, providing actionable insights for management decision-making.
Streamlined the onboarding process for new employees, ensuring timely access to essential resources and technology for seamless integration.
Brymore Nursing Home
|Health Care Assistant
London, UK
→
Summary
Provided direct patient care and support in a nursing home setting, ensuring resident comfort, safety, and well-being.
Highlights
Assisted residents with daily living activities, maintaining dignity and promoting independence.
Collaborated with nursing staff to ensure high standards of care and resident safety, adhering to health protocols.
NSIA-LUTH Cancer Centre (NLCC)
|Human Resource Officer
→
Summary
Managed comprehensive HR functions for a leading West African cancer treatment center, focusing on employee satisfaction, payroll, and grievance resolution.
Highlights
Streamlined customer-facing operations, reducing onboarding waiting times by 25% and enhancing initial employee experience.
Boosted employee satisfaction by 65% through accurate payroll management and timely resolution of inquiries.
Developed and implemented new grievance policies, decreasing resolution time for employee concerns by 30%.
Fostered strong employee engagement and effectively resolved complex issues through demonstrated interpersonal skills.
Rosabon Financial Services
|Performance Management & HR Admin Executive
→
Summary
Led performance management and HR administration for a prominent Nigerian financial services firm, driving initiatives to enhance employee satisfaction and productivity.
Highlights
Spearheaded initiatives that increased employee satisfaction and boosted retention rates by 20%.
Developed and implemented compensation structures, elevating employee satisfaction by 30% and fostering a more productive workforce.
Enhanced employee performance by 54% through strategic performance management and comprehensive evaluation frameworks.
PricewaterhouseCoopers (PwC)
|Learning & Development Intern
→
Summary
Supported learning and development initiatives at a global professional services firm, contributing to employee growth programs.
Highlights
Assisted in the coordination and delivery of various training programs for employees.
Contributed to the development of learning materials and resources, supporting professional development initiatives.
Education
University of East London
→
Master of Science (Distinction)
Human Resource Management
University of Ibadan
→
Bachelor of Science
Computer Science
Yaba College of Technology
→
National Diploma
Computer Science
Skills
Human Resources & Compliance
Payroll Administration, Compensation & Benefits Management, Training & Development, Recruitment, Stakeholder Management, Conflict Resolution, Performance Management, Grievance Policies, Compliance & Documentation Management, HR Metrics Reporting, DBS Checks, Employee Satisfaction.
Customer Service & Administration
Customer Service Excellence, Scheduling & Calendar Management, Time Management, Communication, Interpersonal Skills, Data Entry, Administrative Support, Relationship Building, Visitor Management, Multi-line Phone Systems, Appointment Coordination, Problem-Solving, Process Optimization.
Software & Tools
SageHR, Microsoft Office Suite, CRM Tools, Bromcom.
Interests
Professional Development
Customer Relationship Management, Trust Building, Problem Solving, Process Improvement, Team Collaboration, Dynamic Environments.
Hobbies
Singing.