OLOYE AYODEJI O.
Revenue Operations & Client Relations Professional
Surulere, NG.About
Results-driven Revenue Operations and Client Relations Professional with 7+ years of progressive experience in public service, customer engagement, and operational management. Proven ability to enhance revenue collection, streamline client interactions, and optimize administrative processes through meticulous data handling and effective stakeholder engagement. Eager to leverage strong analytical and communication skills to drive organizational goals and deliver measurable value in a dynamic environment.
Work
Akure, Ondo State, Nigeria
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Summary
Directed comprehensive revenue collection and taxpayer engagement initiatives for Ondo State, ensuring compliance and optimizing financial inflows.
Highlights
Engaged directly with a diverse taxpayer base through face-to-face interviews, clarifying tax obligations and improving compliance rates.
Accurately assessed and determined payable amounts for various tax categories, contributing to equitable and efficient revenue generation.
Managed end-to-end collection processes and meticulously recorded payments, ensuring financial integrity and audit readiness for state revenues.
Conducted extensive enumeration and tagging of properties, expanding the tax base and enhancing data accuracy for future assessments.
Spearheaded taxpayer enlightenment programs, significantly increasing public awareness of tax regulations and fostering voluntary compliance.
Lagos, Lagos State, Nigeria
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Summary
Provided exceptional multi-channel customer support and managed client accounts for a leading satellite television network, resolving inquiries and ensuring service quality.
Highlights
Handled a high volume of inbound customer calls, efficiently resolving product, account, and service-related inquiries to enhance customer satisfaction.
Executed proactive outbound follow-up calls to customers, contributing to improved retention and positive client relationships.
Provided in-depth information on product details and company policies, ensuring accurate and comprehensive support to diverse customer segments.
Consistently met or exceeded stringent Quality Assurance benchmarks and key performance metrics (KPIs), demonstrating commitment to service excellence.
Lagos, Lagos State, Nigeria
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Summary
Contributed to the development and production of the "ICT Weekly Arena" radio magazine, overseeing content research and client engagement.
Highlights
Conducted extensive research to identify compelling and relevant content for the weekly ICT radio magazine, ensuring timely and informative broadcasts.
Collaborated effectively as a core member of the production team, coordinating segments and contributing to the successful delivery of each episode.
Liaised directly with clients to understand content requirements and feedback, integrating insights to enhance program relevance and appeal.
Supervised recording sessions for the radio magazine, ensuring high-quality audio production and adherence to broadcast schedules.
Lagos, Lagos State, Nigeria
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Summary
Managed daily operations and client service functions for a car care facility, optimizing operational efficiency and ensuring customer satisfaction.
Highlights
Oversaw comprehensive client service operations, efficiently handling all requests and ensuring a consistently high level of customer satisfaction.
Managed all bookkeeping and financial recording processes, maintaining accurate ledgers and supporting transparent financial operations.
Supervised a team of staff, delegating duties and optimizing workflows to enhance operational productivity and service delivery.
Implemented streamlined processes for managing client requests, contributing to improved service turnaround times.
Skills
Revenue Operations
Tax Collection, Tax Compliance, Financial Administration, Revenue Assessment, Public Finance.
Client Relations
Customer Service, Stakeholder Engagement, Client Communication, Issue Resolution, Account Management.
Operational Management
Workflow Optimization, Team Supervision, Process Improvement, Resource Allocation, Quality Assurance.
Data Management
Database Management, Record Keeping, Data Entry, Information Organization, Data Accuracy.
Communication
Verbal Communication, Written Communication, Public Speaking, Interviewing, Presentation Skills.
Research & Content Development
Content Research, Media Production, Broadcast Operations, Information Gathering.
Administrative Support
Bookkeeping, Office Administration, Scheduling, Document Management.
Interests
Hobbies
Reading, Travelling, Public Speaking, Browsing, Networking.
References
Available upon request
References available upon request.