Students' Shopping App
Student team work
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About
Dynamic and results-driven professional with over 10 years of experience in business operations, project, and product management, consistently driving efficiency and growth. Proven leader with a strong background in real estate team leadership, skilled in optimizing processes, managing budgets, and executing high-impact projects to achieve significant business outcomes.
Work
Lagos, Lagos, Nigeria
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Summary
Drove significant growth in new accounts and customer engagement by leading market expansion, talent onboarding, and strategic sales initiatives.
Highlights
Drove the successful opening of new accounts and issuance of ATM cards, expanding market penetration within the assigned territory.
Recruited, onboarded, and trained a team of competent marketers, enhancing regional sales capabilities.
Developed and executed strategic initiatives that consistently met and exceeded targets for account openings, card sales, and activations.
Resolved a high volume of customer inquiries and complaints efficiently, maintaining high levels of customer satisfaction and trust.
Lagos, Lagos, Nigeria
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Summary
Enhanced loan product offerings and developed sales capabilities through expert consulting and staff mentorship.
Highlights
Provided strategic sales consulting, leading to a significant improvement in loan product offerings.
Mentored and trained junior sales staff, enhancing their sales skills and product knowledge.
Lagos, Lagos, Nigeria
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Summary
Led comprehensive operational and strategic initiatives to enhance efficiency, drive customer satisfaction, and optimize financial performance for a food service organization.
Highlights
Managed and optimized budgets, implementing strategic inventory and spending controls that reduced operational expenses by 15%.
Elevated client satisfaction rates by 30% through targeted service training and systematic feedback integration, directly addressing client preferences.
Optimized supplier relationships and contract negotiations, reducing food waste by 25% while consistently ensuring the availability of high-quality products.
Spearheaded social media marketing initiatives, boosting foot traffic by 20% and directly contributing to increased revenue.
Directed talent acquisition and training programs, resulting in a consistently high-performing staff and a 20% improvement in employee retention.
Successfully managed high-profile events for key clients, including Access Bank and LAPO Microfinance Bank branches, enhancing brand visibility and client relationships.
Lagos, Lagos, Nigeria
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Summary
Directed comprehensive business operations, marketing, and talent acquisition strategies, driving significant growth, efficiency, and market competitiveness for a construction company.
Highlights
Spearheaded marketing initiatives that directly contributed to a 40% business growth.
Led talent acquisition efforts, recruiting high-quality team members who boosted overall team productivity to 85%.
Developed and implemented impactful social media strategies, increasing brand presence by 40%.
Utilized analytics tools to track and optimize campaign performance, achieving a 20% increase in conversion rates.
Identified and developed new growth opportunities and revenue streams, significantly enhancing the company's competitive edge.
Directed all facets of business operations, including strategic budgeting, staffing, and resource allocation for multiple client facility projects, ensuring efficient execution and timely completion.
Designed and delivered comprehensive training programs that enhanced staff skills and knowledge base, fostering a collaborative work environment and resolving personnel conflicts.
Lagos, Lagos, Nigeria
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Summary
Achieved significant sales targets and built strong client relationships by providing tailored insurance solutions and exceptional customer service.
Highlights
Exceeded sales targets by 10% through successful sales of insurance policies.
Cultivated strong client relationships by delivering exceptional customer service and customizing policies to meet unique client needs.
Expanded client base by developing referral partnerships and networking at industry events.
Conducted thorough market research to identify potential clients and emerging market trends.
Skills
Leadership & Management
Team Leadership, Organizational Management, Staff Hiring & Development, Talent Acquisition, Cross-functional Collaboration, Conflict Resolution, Strategic Planning.
Operations & Process Improvement
Business Operations, Process Optimization, Operational Efficiency, Facility Management, Inventory Management, Supply Chain Management, Health & Safety Compliance.
Product & Project Management
Product Management, Project Execution, Product Development, Market Research, Problem-Solving, Product Strategy.
Financial Management
Budgeting & Cost Control, Spending Management, Revenue Stream Identification, Financial Analysis.
Marketing & Sales
Marketing & Community Engagement, Social Media Marketing, Campaign Performance Analysis, Client Relationship Management, Sales Strategy, Lead Generation, Conversion Rate Optimization.
Customer Experience
Customer Service & Enhancement, Client Satisfaction, Customer Feedback Analysis, Issue Resolution.
Software & Tools
Microsoft Office Suites, Canva (Brand Design), Trello, Notion, Adobe Photoshop, Analytics Tools.
Interests
Sports
Sports Management, Football.
Professional Development
Networking, Research and Development, Technology.
Projects
HOMING (Students' Shopping App)
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Summary
HOMING is a mobile and web online store application designed to connect students, visitors, and school officials on campuses with credible and reliable stores for purchasing essential school and upkeep items, addressing the challenge of finding trustworthy vendors.