About
Highly motivated Cybersecurity Analyst with a B.Eng. in Computer Engineering and industry certifications including CompTIA Security+, Google Cybersecurity Professional, and AWS Cloud Practitioner. Leverages a strong background in high-volume customer support and client-facing roles to optimize service delivery and enhance stakeholder engagement. Proven ability to lead technical initiatives, manage incident response, and ensure network security in dynamic, service-driven environments.
Work
5CA (Ubisoft Project)
|Technical Gaming Support Agent
Remote, Netherlands, Netherlands
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Summary
Provided comprehensive email support to Ubisoft gamers, efficiently resolving a high volume of daily tickets related to account, gameplay, and technical issues.
Highlights
Resolved approximately 50 technical and gameplay tickets daily, maintaining an average resolution time of 6 minutes while consistently exceeding customer satisfaction and adhering to strict SLAs.
Leveraged advanced CRM platforms (Salesforce, Zendesk) and internal diagnostic tools (AVD) to deliver accurate, efficient, and empathetic support for a global gaming community.
Collaborated effectively with cross-functional teams, including Ubisoft project stakeholders, to streamline support processes and enhance user experience.
Drifter
|Low Code Developer (Contract)
Remote, Nigeria, Nigeria
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Summary
Developed and maintained dynamic web applications and digital experiences using diverse low-code/no-code platforms, delivering scalable solutions for various client needs.
Highlights
Engineered and deployed fast, scalable Minimum Viable Products (MVPs) by designing responsive front-end layouts, automating workflows, and integrating critical third-party services.
Utilized a range of low-code/no-code platforms, including Bubble, Webflow, WordPress, Hostinger, and Convex, to build robust and user-friendly web solutions.
Collaborated closely with design and product teams, effectively translating complex concepts into functional applications focused on optimal usability and performance.
Asap Tickets
|Independent Travel Manager
Remote, Nigeria, Nigeria
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Summary
Managed independent travel bookings, driving significant revenue growth and achieving top sales performance for the senior team.
Highlights
Generated over $26,000 in revenue for the senior team within 6 months, serving between 400 to 600 monthly customers.
Achieved "Top Closer" status for the senior team for 3 consecutive months, demonstrating exceptional sales acumen and client conversion rates within 3 months of promotion.
Maintained an outstanding agent rating of 4.90/5.00 from customer feedback, reflecting consistent excellence in customer satisfaction and service delivery.
Aumento
|Cyber Security Instructor
Remote, Nigeria, Nigeria
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Summary
Designed and delivered engaging cybersecurity curricula to a diverse student body, fostering practical skills in critical security domains.
Highlights
Led weekly cybersecurity classes for 15-35 students, covering foundational and advanced topics such as network security, cryptography, malware analysis, and incident response.
Developed interactive lesson plans and hands-on exercises that enhanced student comprehension and practical application of cybersecurity principles.
Collaborated with a team of 3 instructors and staff to cultivate a positive, supportive, and effective learning environment for all participants.
Arravo
|SIWES Intern, Services Engineer
Remote, Nigeria, Nigeria
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Summary
Performed critical maintenance and troubleshooting for servers in a tier 4 data center, ensuring high availability and reliability.
Highlights
Contributed to maintaining 99.99% server uptime and reliability within a tier 4 data center through proactive maintenance and rapid troubleshooting efforts.
Assisted in the diagnosis and resolution of complex technical issues, performing essential software installations and updates to optimize system performance and security.
Managed and meticulously documented technical support inquiries and resolutions within a ticketing system, enhancing knowledge management and operational efficiency.
Volunteer
Association of Electronic and Information Engineering students
|Events Officer
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Summary
Planned and managed 4 events and conferences for the departmental student body, ensuring successful execution within budget constraints.
Highlights
Successfully organized and managed 4 departmental events and conferences, ensuring 100% budget adherence and high participant satisfaction.
Coordinated logistics, resources, and stakeholder engagement to deliver well-organized, time-efficient, and cost-effective academic and social events.
Education
Covenant University
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Bachelor of Engineering
Computer Engineering
Grade: 4.11/5.00
Awards
First Position - Lagos State Smart Meter Hackathon
Awarded By
Lagos State Government
Awarded first position in a competitive smart meter hackathon, demonstrating innovative problem-solving and effective stakeholder management skills.
Languages
English
Certificates
Google Cybersecurity Professional Certificate
Issued By
CompTIA Security+ SY0-601
Issued By
CompTIA
AWS Certified Cloud Practitioner
Issued By
Amazon Web Services (AWS)
Skills
Cybersecurity
Vulnerability Assessment, Penetration Testing, Incident Response, Digital Forensics, Security Risk Management, Identity & Access Management, Network Security, Application Security, Security Policy & Governance, SIEM, IDS/IPS, EDR, KQL, Malware Analysis, Cryptography, Network Intrusion Detection.
Cloud Computing
Cloud Architecture, Cloud Migration, Cloud Security, Cloud Storage, Data Management, Virtualization, Containerization, AWS Cloud Practitioner.
Technical Support & Operations
Email Support, CRM Navigation, Technical Troubleshooting, Ticketing Systems, Server Maintenance, Software Installation & Updates, Network Engineering, Technical Documentation.
Low-Code Development
Bubble, Webflow, WordPress, Hostinger, Convex, Front-end Development, Workflow Automation, API Integration, MVP Development.
CRM & Support Tools
Salesforce, Zendesk, Microsoft Teams, AVD.
Programming & Scripting
Python.
Professional Skills
Stakeholder Management, Project Management, Customer Service, Sales, Technical Training, Cross-functional Collaboration, Problem-solving.