OLUWASEUN BUNMI FAGBENRO
Financial Operations Specialist
28, ibidun Street, Ojuelegba Road, Surulere, 100001, Lagos, Nigeria.About
Highly detail-oriented and results-driven Financial Operations Specialist with 3+ years of experience in banking and accounting, adept at managing complex transactions, optimizing financial processes, and delivering exceptional client service. Proven ability to enhance operational efficiency, ensure data accuracy, and maintain stringent confidentiality standards within fast-paced financial environments.
Skills
Communication
Interpersonal Communication, Client Communication.
Confidentiality
Data Security, Information Privacy, Regulatory Compliance.
Integrity
Professional Ethics, Trustworthiness.
Banking Software
Financial Systems, Transaction Software.
Cash Handling
Cash Management, Transaction Processing, Currency Management.
Financial Product Knowledge
Banking Products, Financial Services.
Attention to Detail
Accuracy, Precision, Data Verification.
Customer Service
Client Relations, Issue Resolution, Client Satisfaction.
Microsoft Office Suite
Microsoft Word, Microsoft Excel.
Customer Relationship Management
Relationship Building, Client Retention.
Account Management
New Account Opening, Retail Accounts, Corporate Accounts.
Issue Resolution
Dispute Resolution, Problem Solving, Conflict Management.
Financial Record Keeping
Bookkeeping, Record Management, Financial Documentation.
Reconciliation
Account Reconciliation, Discrepancy Resolution, Bank Statement Reconciliation.
Data Entry
Data Management, Information Tracking.
Invoicing
Billing, Invoice Processing.
Compliance
Regulatory Adherence, Financial Regulations.
Time Management
Prioritization, Efficiency.
Education
Ajayi Crowther University
→
BSc
Accounting
Ogun State Institute of Technology
→
Higher National Diploma (HND)l Diploma (HND)
Accounting
Grade: 2.71
Work
United Bank of Africa
|Customer Service Representative
Lagos, Lagos, Nigeria
→
Summary
Managed comprehensive customer relationships and account services, ensuring high satisfaction and operational efficiency at a leading financial institution.
Highlights
Cultivated strong customer relationships, effectively resolving complex inquiries and enhancing overall service satisfaction.
Streamlined the process for opening new retail and corporate customer accounts, ensuring compliance and efficiency.
Efficiently resolved complex customer issues related to personal savings and chargebacks, enhancing client trust and minimizing escalations.
Maintained stringent confidentiality of sensitive bank records and client information, ensuring data security and compliance with financial regulations.
Consistently delivered exceptional customer service, upholding the bank's reputation for diligence and client-centric operations.
United Bank of Africa
|Utility Teller
Lagos, Lagos, Nigeria
→
Summary
Managed diverse financial transactions and cash operations, ensuring accuracy and providing essential banking services to a broad customer base.
Highlights
Processed a high volume of daily cash deposits, withdrawals, and payments for diverse personal and commercial customers, maintaining exceptional accuracy.
Consistently balanced cash drawers and reconciled discrepancies daily, achieving 100% accuracy in financial records and minimizing errors.
Managed sensitive currency and confidential customer information using proprietary banking software, ensuring strict security and regulatory compliance.
Educated customers on relevant bank products and services, enhancing their understanding and fostering stronger client relationships.
Fakunle Comprehensive High School (NYSC)
|Teacher
Nigeria
→
Summary
Educated and mentored students in Marketing, developing comprehensive lesson plans and overseeing academic assessments.
Highlights
Instructed Marketing to a class of 50 students, fostering a dynamic learning environment and enhancing academic comprehension.
Developed and implemented detailed lesson plans and instructional materials, ensuring structured and effective classroom delivery.
Designed and administered comprehensive assessments and examinations, providing timely feedback to evaluate student progress and learning outcomes.
Provided mentorship and academic support to students, contributing significantly to their personal and educational development.
Ethylene Glycol and Lubrication Limited
|Account Clerk
Nigeria
→
Summary
Provided comprehensive accounting and clerical support, ensuring accurate financial documentation and timely reconciliation of accounts.
Highlights
Provided critical accounting and clerical support, maintaining accurate financial documents and records for the accounting department.
Prepared daily bank deposits and statements, ensuring precise financial entries and supporting efficient cash management.
Executed timely reconciliation of accounts, proactively identifying and resolving discrepancies to uphold data integrity and financial accuracy.
Covenant University Consultant and Service Management
|Cashier
Ogun state, Ogun state, Nigeria
→
Summary
Managed daily cash operations and financial record-keeping, ensuring accuracy and efficiency in transaction processing.
Highlights
Monitored and managed daily cash balances, ensuring accurate reconciliation and minimizing discrepancies.
Processed and issued invoices for client services, ensuring timely and accurate billing and revenue collection.
Maintained meticulous book-keeping records and receipts for daily transactions, ensuring comprehensive financial documentation.
Performed daily reconciliation of bank statements with cash books, identifying and resolving discrepancies to uphold financial integrity.
Certificates
Postgraduate Diploma in Human Resources Management (PGD-HRM)
Issued By
Chartered Institute of Human Resources Management