Led and mentored a team of 40 customer service professionals, fostering a high-performance and collaborative environment.

Provided expert product and company knowledge, resolving complex customer inquiries and enhancing satisfaction.

Identified customer needs through astute inquiry, successfully converting inquiries into sales opportunities.

Maintained accurate and up-to-date customer information in the database, ensuring data integrity.

Processed customer orders with high accuracy and efficiency, contributing to seamless service delivery.

De-escalated customer grievances effectively, preserving company reputation and fostering customer loyalty.

Maintained meticulous records of customer interactions and sales data, providing valuable insights for strategic analysis.

Streamlined debt collection processes, significantly reducing customer response times and ensuring timely debt recovery.

Successfully negotiated payment arrangements with clients, adhering to departmental guidelines and ensuring compliance in financial processing.

Actively contributed to achieving team and organizational financial targets.

Initiated and managed communication with debtors across multiple channels (phone, email, letter) to establish and enforce debt recovery plans.

Conducted thorough reviews of contract documentation to assess liability, identify discrepancies, and determine debt recoverability.

Employed strong negotiation and problem-solving skills to achieve amicable debt settlements, considering individual client circumstances.

Provided critical support to the licensing administration system, ensuring efficient revenue collection.

Ensured timely and compliant generation and administration of financial documents (accounts, invoices, notices), adhering to legislative and audit standards.

Served as a primary liaison for clients and stakeholders, communicating departmental policies, payment terms, and financial reporting requirements.

Provided comprehensive support to the head teacher in daily operations and administrative tasks.

Taught Civic Education to junior secondary school students (JSS1-JSS3), fostering civic awareness and responsibility.

Supervised and guided students in various extra-curricular activities, promoting holistic development.

Acted as a stand-in for the head teacher, managing responsibilities and assisting with school administration.

Co-led a team of corps members as Vice President, overseeing meeting coordination, project execution, and activity participation.

Implemented strategies to improve punctuality and engagement, fostering a collaborative and productive environment within the group.

Orchestrated and managed all official church meetings, ensuring smooth operations and effective communication.

Documented and disseminated accurate meeting minutes to relevant stakeholders, maintaining transparency.

Delivered official announcements to the congregation, ensuring clear and timely communication.

Managed and maintained comprehensive church records, including confidential information on baptisms and marriages.

Coordinated and scheduled meetings for church officials and employees, optimizing calendar efficiency.

Participated in parish meetings, meticulously recording and reporting minutes to ensure transparency and accountability.

Produced and distributed the weekly church bulletin, contributing to content writing, editing, and printing.

Coordinated logistics and arrangements for major church events including weddings, funerals, and baptisms.

Assisted in the recruitment, hiring, and scheduling of junior secretaries, church volunteers, and student workers.

Maintained and updated the in-office calendar, ensuring staff were informed of all upcoming meetings and events.

Supported the finance manager in payroll preparation, check distribution, and maintaining accurate office financial records.

Managed and executed church mailings to the congregation.