OLUWASEUN OMOTAYO

Optimized software asset utilization by regularly scanning and discovering assets across the enterprise network, ensuring compliance and maximizing value.

Managed software licenses and entitlements using specialized tools, ensuring accurate record-keeping and compliance for all purchased licenses.

Provided expert Strategic Portfolio Management (SPM) technical guidance to delivery teams, customers, and stakeholders, enhancing project alignment and strategic outcomes.

Implemented and enhanced ServiceNow platform modules, including Service Catalog and Incident Management, to meet evolving business requirements and improve IT service delivery.

Facilitated Hardware Asset Management (HAM) workshops, streamlining processes and enhancing platform integrations for improved asset visibility.

Developed comprehensive process roadmaps for IT Asset Management (ITAM) and Configuration Management Database (CMDB), improving operational efficiency and data accuracy.

Integrated ServiceNow ITAM with ITSM and ITOM modules, achieving seamless asset management and enhanced data flow across IT operations.

Designed and developed Service Catalog items, workflows, and execution plans, streamlining service request fulfillment and improving user experience.

Contributed to requirement gathering and design meetings, ensuring alignment of IT solutions with business objectives and stakeholder needs.

Provided leadership and strategic direction for configuration management, integrations, incident management, and support issues, enhancing IT service delivery.

Designed and implemented custom ServiceNow solutions, including downstream impact assessment applications, enhancing critical response capabilities for the configuration management team.

Coordinated Service Catalog enhancements, including two-step checkout, cart controls, and variables, improving user experience and service request efficiency.

Individually implemented the Discovery Application, automating CMDB population and ensuring accurate configuration data for IT assets.

Configured Mid Servers on Windows servers to facilitate ServiceNow Integrations and Discovery Applications, enhancing data collection and system connectivity.

Developed comprehensive reports, workflows, and data import solutions for Incident, Problem, Service Request, and Change Management modules, enhancing data visibility and process automation.

Provided critical configuration update support and functionality testing within the ServiceNow development lifecycle, ensuring system stability and performance.

Contributed to ITSM roadmap development, analyzing and recommending emerging technologies to enhance benefits and mitigate risks.

Collaborated with functional and administration teams to deliver automated workflow solutions in ServiceNow, streamlining processes and improving efficiency.

Developed, tested, deployed, and updated ServiceNow workflows, approval flows, and business rules, enhancing automation and process compliance.

Customized the UI of Problem and Change Management applications, improving user experience and adoption.

Acted as a liaison and Subject Matter Expert (SME) between development teams, application services, and business stakeholders, facilitating effective communication and project alignment.

Configured Service Level Agreements (SLAs), establishing clear service expectations and performance metrics for internal and external providers.

Managed system and application configurations, providing Level 2 customer support for ServiceNow tickets and resolving complex issues.

Troubleshot and resolved complex program and system issues, restoring functionality and minimizing downtime.

Researched and evaluated new technology solutions, presenting recommendations that led to improved system operations and efficiency.

Developed data verification methods, ensuring compliance with standard system procedures and enhancing data integrity.

Integrated and updated computer systems with cutting-edge technologies, supporting project development and enhancing system capabilities.

Managed user account profiles and passwords, enhancing company-wide security and access control.

Analyzed system vulnerabilities and collaborated with IT and business teams to mitigate risks, ensuring compliance for internal and external audits.

Provided decision-makers with ROI and cost-benefit analyses, guiding strategic project development and implementation.

Formulated and designed robust and scalable computer systems using data modeling and structured analysis.

Managed and troubleshot data, operating systems, and files, ensuring comprehensive system management and support.

Managed user permissions for file and database access, ensuring data security and compliance.

Trained and guided users on proper software and hardware usage, enhancing system adoption and efficiency.

Installed and configured firewalls and antivirus software, strengthening cybersecurity posture and protecting systems from threats.

Automated repetitive tasks using batch files, PowerShell, and VBScript, increasing team productivity.

Implemented data protection policies and best practices, safeguarding sensitive data, reports, and access controls.

Set up, optimized, and managed network equipment, ensuring reliable network performance.

Managed network-related projects from concept to successful implementation, ensuring timely delivery and adherence to specifications.