OLUDARE OLUWATOBILOBA EZEKIEL
Customer Service Professional
Owode, NG.About
Uniquely experienced customer service professional with extensive corporate experience and a proven ability to deliver top-quality service. Skilled in problem-solving, diplomacy, motivation, and providing strategic customer service management, including addressing inquiries and maintaining accurate customer data and information. Highly adept at customer retention, satisfaction, support, and administrative duties, with a strong background in personnel management. Excellent communication skills and a proven ability to thrive in dynamic, multifaceted work environments. Possess good knowledge of Al, leveraging innovative technologies to optimize workflows and enhance customer experiences. Passionate about human resources, coordination, and performance management, with a commitment to driving business objectives and fostering growth. Seeking an opportunity in a challenging and engaging environment to contribute my skills and experience toward achieving organizational success and stability.
Work
LOTUS BANK LIMITED
|CUSTOMER SERVICE REPRESENTATIVE
Highlights
Providing prompt and professional responses to customer complaints via chat, phone and email.
On-boarding of corporate and individual customers, keeping detailed records of customer interactions, feedback and taking ownership of their issues and following through to resolution.
Offering accurate information about product and service while collaborating with internal teams to enhance customer experience.
Escalating complex issues to the appropriate team and following up with customers to ensure resolution and satisfaction.
Analyzing customer feedback and finding the best lasting solutions for them and escalate when necessary; prepared and monitored customer database.
Developed a proper filling system for customer's account opening packages and Managed KYC processes and documentation.
Demonstrating professional etiquette and manners, improved 30% positive feedback.
LIVING FAITH CHURCH
|OFFICE SECRETARY
Highlights
Answered phone calls and redirected them when necessary
Efficiently managed the daily/weekly/monthly agenda and arranged new meetings and appointments
Prepared and disseminate correspondence, memos and forms
Filed and updated contact information of employees, visitors, suppliers and external partners
Supported and facilitated the completion of regular reports
Developed and maintained an excellent filing system
Checked frequently the levels of office supplies and placed appropriate orders
Made travel arrangements for pastors and other leaders
Documented expenses and hand in reports
Undertook occasional receptionist duties and received commendations
Education
Crawford University, IGBESA
BACHELOR DEGREE (BSc)
COMPUTER SCIENCE AND TECHNOLOGY
Gateway (ICT) Polytechnic, SAPAADE
HIGHER NATIONAL DIPLOMA (HND)
COMPUTER ENGINEERING
Certificates
Certificate Sustainability Training and E-Learning Program (STEP)
NYSC Discharged Certificate
Proficiency Certificate in Health Safety and Environment
ALX AICE PROGRAM(CAREER ESSENTIAL)
The Chartered Institute of Bankers of Nigeria
Certificate of Achievement
Issued By
World Bank Group
Global AML For Nigeria
Issued By
Bank's Academy