OLUFUNMILAYO OMOLAYO
Operations & Client Service Executive
Lagos, NG.About
Organized and reliable Operations & Client Service Executive with experience in experiential marketing, client relations, and administrative support. Proven ability to coordinate brand activations, manage client relationships, and optimize resources for successful campaigns. Adept at preparing high-impact proposals, managing documentation, and contributing to enhanced brand visibility and client satisfaction in fast-paced environments.
Work
Keskese Limited
|Operations & Client Service Executive
Lagos, Lagos, Nigeria
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Summary
Managed operations and client services for experiential marketing campaigns, ensuring smooth execution and enhanced client satisfaction.
Highlights
Coordinated and executed brand activations across school and market segments, ensuring 100% on-schedule event delivery and operational smoothness.
Collaborated with the operations team to prepare and manage campaign budgets, tracking expenses and optimizing resource allocation for multiple successful campaigns.
Developed comprehensive activation plans, compelling proposals, and detailed progress reports for clients, fostering strong professional relationships and enhancing communication.
Provided critical support to the client service team by drafting activity plans, monitoring key milestones, and delivering timely updates to management and clients, ensuring project alignment.
Maintained meticulous records of events, attendance, and materials, enhancing data accuracy and contributing to streamlined documentation and reporting processes.
Delivered comprehensive administrative support, including precise data entry, efficient filing, and professional presentation preparation, streamlining internal team coordination.
Contributed innovative ideas that enhanced brand visibility and customer engagement, directly improving overall client satisfaction scores and campaign effectiveness.
Education
Babcock University
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Bachelor of Arts
Mass Communication
Grade: Second Class Upper Division
Skills
Marketing & Client Relations
Experiential Marketing, Brand Activations, Client Relationship Management, Campaign Management, Customer Engagement, Proposal Development, Progress Reporting, Public Relations.
Operations & Administration
Event Coordination, Budget Management, Resource Optimization, Documentation Management, Record Keeping, Data Entry, Administrative Support, Process Improvement, Project Coordination.
Communication & Problem Solving
Strong Communication, Customer Service, Problem-Solving, Critical Thinking, Interpersonal Communication, Stakeholder Communication.
Software & Tools
Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Data Analysis (Basic), Presentation Software.
Organizational & Time Management
Time Management, Organizational Skills, Task Coordination, Milestone Monitoring, Deadline Management, Attention to Detail.