About
Highly dedicated Customer Relationship Manager with a proven ability to cultivate strong client relationships, enhance customer satisfaction, and drive retention. Adept at leveraging CRM tools and communication strategies to optimize client experiences and contribute to sustained business growth.
Languages
English
Skills
Customer Relationship Management (CRM)
CRM software, Client engagement, Relationship building.
Account Management
Key account management, Portfolio management, Client success.
Client Retention
Retention strategies, Loyalty programs, Churn reduction.
Customer Satisfaction
CSAT, NPS, Customer experience (CX).
Communication
Verbal communication, Written communication, Active listening, Negotiation.
Problem Solving
Issue resolution, Conflict management, Troubleshooting.
CRM Software
Salesforce, HubSpot, Zendesk, Microsoft Dynamics 365.
Data Analysis
Customer data, Performance metrics, Reporting.
Strategic Planning
Client strategy, Business development, Goal setting.