About
Highly motivated and results-oriented professional with a proven track record in sales, customer service, and client relationship management. Leverages strong communication, problem-solving, and organizational skills to drive business objectives, enhance customer satisfaction, and contribute to organizational growth. Eager to apply a comprehensive skill set to a dynamic role in sales or client-facing operations within a growth-focused environment.
Work
Swift Talk Limited
|Sales Telemarketing Officer
Lagos, Lagos State, Nigeria
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Summary
Currently serving as a Sales Telemarketing Officer, contributing to sales strategy, lead generation, and client conversion through optimized communication and CRM management.
Highlights
Developed and optimized new sales scripts by integrating successful tactics and industry trends, enhancing call effectiveness and prospect engagement.
Generated a robust pipeline of qualified leads, prepared and delivered accurate quotes, and successfully converted prospects into clients, contributing to sales targets.
Maintained exceptional data accuracy within CRM systems, ensuring precise tracking of leads and sales conversions for optimized reporting and strategic insights.
Implemented customer feedback mechanisms to refine sales approaches, resulting in a more client-centric sales process and improved conversion rates.
Lideea Store
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Delivered top-tier customer service and managed logistics for goods supply, fostering strong client relationships and ensuring operational efficiency.
Highlights
Collaborated effectively with a team to deliver top-tier customer service, resolving inquiries and managing logistics for goods supply to diverse client destinations.
Cultivated strong, positive customer relationships and enhanced interpersonal skills, resulting in improved client satisfaction and repeat business.
Streamlined order processing and delivery coordination, contributing to efficient operations and timely fulfillment of client requests.
Proactively addressed customer concerns and provided solutions, maintaining high service standards and positive brand perception.
Adron Homes and Properties
|Marketing Intern
Lagos, Lagos State, Nigeria
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Summary
Supported marketing initiatives and client engagement, specializing in understanding property needs and guiding first-time home buyers through complex real estate processes.
Highlights
Conducted in-depth client communication to accurately identify property needs and preferences, facilitating personalized recommendations and enhancing sales potential.
Provided comprehensive guidance to first-time home buyers, navigating them through the intricate real estate acquisition process from pre-approval to successful closing.
Assisted in market research and competitive analysis, contributing insights that informed targeted marketing strategies for property listings.
Supported the marketing team in preparing promotional materials and presentations, ensuring consistent brand messaging and client engagement.
Didado Foundation Nursery & Primary School
|Learning Facilitator
Lagos, Lagos State, Nigeria
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Summary
Facilitated engaging learning sessions for over 80 pupils, fostering academic interest and ensuring consistent progress through effective teaching and assessment strategies.
Highlights
Facilitated dynamic learning sessions for over 80 pupils, employing effective communication and friendly relations to significantly boost subject interest and engagement.
Implemented systematic tracking of student progress and class participation, leading to documented improvements in class assessments and overall academic performance.
Developed and adapted educational materials to cater to diverse learning styles, fostering an inclusive and effective classroom environment.
Collaborated with school administration to align teaching methodologies with curriculum objectives, ensuring high educational standards and student success.
Education
University of Lagos
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Bachelor of Science in Education (BSc. Ed)
Business Education
Federal College of Education (Technical)
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Nigeria Certificate in Education (NCE)
Business Education (Accounting Major)
Certificates
Data Analysis
Issued By
Incubator Hub
Teachers Registration Council Of Nigeria
Issued By
Federal Republic Of Nigeria
Certificate of National Service
Issued By
National Youth Service Corps (NYSC)
Event Management
Issued By
Dominion Academy
Diploma in Computer
Issued By
Hands-On Computer Institute
Skills
Sales & Business Development
Sales Telemarketing, Lead Generation, Sales Conversion, Prospecting, Client Acquisition, Quoting, Sales Scripting, Market Research.
Customer Relationship Management
Relationship Management, Customer Service, Client Retention, Interpersonal Skills, Client Satisfaction, Customer Feedback.
Communication & Presentation
Effective Communication, Active Listening, Problem-Solving, Negotiation, Client Consultation, Presentation Skills.
Operations & Administration
Quality Control, Time Management, Organization & Planning, Data Accuracy, CRM Systems, Process Optimization, Order Fulfillment, Logistics Coordination.
Teamwork & Leadership
Teamwork, Collaboration, People Management, Cross-functional Collaboration, Mentorship.
Learning & Development
Adaptive Learning, Accountability, Educational Content Delivery, Classroom Management, Student Assessment, Curriculum Development, Pedagogical Methods.
Product & Industry Knowledge
Product Knowledge, Real Estate Sales Process, Business Education, Accounting.