OYEBANJI, Ayomide Oluwatobi
Industrial Chemist & Quality Control Specialist
Ibadan, NG.About
Highly analytical Industrial Chemist with two years of experience in quality control and a strong background in chemical analysis and process optimization. Proven ability to ensure product compliance, improve operational efficiency, and resolve complex issues, aiming to leverage expertise in a growth-oriented environment to drive quality excellence and contribute to organizational success.
Work
Remote, Nigeria
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Summary
Managed customer complaints and payment processing as a Customer Support Officer, ensuring prompt resolution and high satisfaction for a diverse user base.
Highlights
Resolved an average of 50+ customer complaints daily, enhancing customer satisfaction and retaining client relationships.
Investigated and analyzed complex customer issues, providing effective and fair solutions that reduced re-escalations by 15%.
Collaborated cross-functionally with internal teams to streamline payment processes, improving resolution efficiency by 10%.
Provided prompt and empathetic customer service, consistently achieving positive feedback for problem-solving and support.
Oyo State, Oyo State, Nigeria
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Summary
Ensured product quality and compliance by conducting rigorous chemical analyses and maintaining laboratory standards for beverage production.
Highlights
Analyzed the hardness and causticity of water used for production, ensuring compliance with strict beverage quality standards.
Documented and verified beverage results for 10+ product lines daily, consistently maintaining adherence to regulatory specifications.
Identified and reported errors and malfunctions in laboratory equipment, minimizing downtime and ensuring continuous testing operations.
Coordinated and executed purity tests for a wide range of chemicals, contributing to the integrity of raw materials and finished products.
Assisted in the development and implementation of new quality control processes, enhancing overall procedural efficiency by 15%.
Lagos, Lagos, Nigeria
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Summary
Supported quality assurance operations through meticulous analysis, documentation, and maintenance of laboratory equipment and processes.
Highlights
Performed and monitored daily chemical analyses, identifying unusual results and malfunctions to ensure product consistency.
Documented and recorded over 100 analytical results on standardized forms, maintaining high data integrity for quality reports.
Ensured the efficiency of calibrated laboratory equipment through consistent checks, improving measurement accuracy by 20%.
Collaborated with cross-functional departments to uphold quality standards, contributing to a 5% reduction in production defects.
Maintained boilers through thorough water analysis, optimizing operational efficiency and extending equipment lifespan.
Education
Languages
English
Skills
Quality Control & Assurance
Chemical Analysis, Laboratory Testing, Product Compliance, Process Improvement, Defect Identification, Corrective Actions, Regulatory Standards, Water Analysis, Beverage Quality.
Data Analysis & Documentation
Data Recording, Report Generation, Statistical Analysis, Microsoft Office Suite, Record Keeping, Technical Documentation.
Problem Solving & Critical Thinking
Issue Investigation, Root Cause Analysis, Solution Implementation, Analytical Thinking, Troubleshooting.
Communication & Collaboration
Interpersonal Skills, Customer Service, Cross-functional Teamwork, Complaint Resolution, Stakeholder Communication.
Laboratory Operations
Equipment Calibration, Laboratory Maintenance, Supply Management, Chemical Handling, Work Area Preparation.
Interests
Professional Development
Networking, Growth and Diversification, Continuous Learning.
Analytical Fields
Quality Control, Data Analysis.