PATRICK DANIEL CHANG

Experienced Sales and Operations Leader

Kano, NG.

About

Highly accomplished and results-driven sales and operations leader with over a decade of experience driving market expansion, enhancing team productivity, and optimizing distribution channels. Proven expertise in sales training, coaching, negotiation, and strategic territory management. Adept at leveraging market intelligence and fostering strong client relationships to achieve significant business growth and operational excellence. Seeking to apply extensive skills and leadership capabilities in a challenging environment that values hard work and offers continuous career development.

Work

Fareast Imperial Brands Nigeria Limited

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Area Sales Manager

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Summary

Led comprehensive sales and operational strategies across key markets, managing a large sales force and driving significant business outcomes.

Highlights

Managed sales operations across Kano, Katsina, and Jigawa markets, overseeing a team of 25 secondary sales force personnel.

Directed primary and secondary sales initiatives, achieving extensive market coverage and penetration.

Spearheaded distributor recruitment, operations, and account management to optimize the distribution network.

Oversaw the execution of trade initiatives, ensuring alignment with strategic objectives and market demands.

Collaborated with the capability team to implement effective training programs, significantly enhancing sales team productivity.

Nestle Nigeria Plc (Distributor: Hussaini Umar General Enterprise - Katsina)

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Field Sales Supervisor

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Summary

Supervised field sales operations, focusing on team development, performance optimization, and operational compliance.

Highlights

Led, coached, and trained a team of secondary sales force, improving their performance and market reach.

Coordinated Distributor Operation Review meetings, analyzing past performance and developing new strategies for enhanced results.

Conducted regular field accompaniments to monitor and ensure compliance with channel standards.

Reconciled team accounts regularly to maintain healthy financial operations and ensure smooth business flow.

Nestle Nigeria Plc (Distributor: Center Stage Merchants - Jigawa State)

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Field Sales Supervisor

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Summary

Managed field sales activities, optimized work schedules, and ensured high levels of customer satisfaction and competitive awareness.

Highlights

Planned and prepared detailed work schedules, assigning specific duties to employees to maximize efficiency.

Addressed and resolved customer complaints regarding services, products, and personnel, enhancing customer satisfaction.

Executed comprehensive market intelligence surveys to monitor competitor activities and inform strategic decisions.

VEEE Oil Nigeria Limited

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Shift Engineer (Team Head)

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Summary

Led engineering shifts, ensuring efficient production, quality compliance, and effective team management.

Highlights

Coordinated the engineering team to optimize production processes and meet output targets.

Managed production forecasting, planning, and execution, ensuring timely delivery and operational efficiency.

Implemented rigorous quality sampling and compliance protocols to maintain product standards.

Developed and prepared comprehensive maintenance plans, minimizing downtime and extending equipment lifespan.

Provided training to technical and production teams, enhancing their skills and operational capabilities.

Nestle Nigeria Plc (Sambajo General Enterprise - Kano)

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Van Salesman and Tricycle Salesman

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Summary

Drove direct sales and market presence for Nestle products through extensive route coverage.

Highlights

Achieved extensive route coverage for the retailing of Nestle products, maximizing market penetration.

Conducted market surveys on Nestle and competitor products, providing valuable insights to supervisors.

Ensured optimal product availability, visibility, and accessibility across the designated coverage area.

Education

Kano State Polytechnic

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HND Mechanical Engineering Technology Grade:

Kano State Polytechnic, Kano

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ND Mechanical Engineering Technology Grade:

Palm Grove International College, Badawa, Kano

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Senior Secondary Certificate Examination Senior Secondary Education Grade:

Government Secondary School Ankung, Jaba LGA, Kadu

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Senior Secondary Certificate Examination Secondary Education Grade:

L.E.A Primary School, Ungwan-gyara, Taime

FIRST School Leaving Certificate Primary Education Grade:

Languages

English

Fluent

Hausa

Fluent

Skills

Sales Leadership

Sales Training, Sales Coaching, Mentoring, Sales Management, Team Coordination, Negotiation, Motivation.

Sales Force Automation (SFA)

Accenture, Field Pro, Beat Route.

Market & Territory Management

Territory Alignment, Route Coverage, Market Intelligence, Market Expansion, Distributor Management.

Operations Management

Work Schedule Planning, Production Forecasting, Quality Compliance, Maintenance Planning, Customer Relationship Management.

Software Proficiency

Microsoft Office.

Interests

Professional Development

Career Development, Innovation, Business Growth.

References

Abiodun Oyejimi

Branch Sales Operations Manager - Lagos, Nestle Nigeria Plc, Phone: 08052797832

Bernard I. Ebadan

Zonal Sales Manager - North, Fareast Imperial Brands Nigeria Limited, Phone: 09025969873