Bank of America
|Business Analyst Consultant
N/A, N/A, USA
Summary
Led global teams in gathering and translating over 50 business and regulatory requirements for real-time payment integration, ensuring compliance and optimizing exception workflows.
Highlights
Led global teams in translating over 50 business and regulatory requirements for FedNow and Zelle real-time payment integration, ensuring Federal Reserve and NACHA standard compliance.
Designed AS-IS and TO-BE payment process flows in MS Visio, identifying 6 manual reconciliation dependencies and achieving a 20% improvement in transaction straight-through processing (STP).
Optimized exception workflows and reduced manual interventions by 18% through SQL-driven transaction-level data validation and root-cause analysis of settlement delays.
Collaborated with Risk and Fraud Analytics to refine transaction data trend-based detection rules, resulting in a 17% drop in false-positive alerts post-deployment.
Coordinated UAT execution and defect tracking via JIRA across 5 Agile sprints, ensuring 100% resolution of critical issues pre-go-live.
Developed Tableau dashboards for monitoring transaction latency, volume, and reconciliation accuracy, providing leadership with actionable insights for phased FedNow rollout.
Supported post-go-live validation and user training for over 100 business users, achieving seamless adoption and zero high-priority incidents in the first month of production.