ENOMA IKPONMWOSA PHILIP
Client Support Officer/ Account Manager
Ogun state, Nigeria, Ifo, NG.About
Highly innovative and resourceful professional with over 8 years of progressive experience in client support and operations. Proven leader with a strong track record of building thriving customer relationships, driving significant business growth, and enhancing satisfaction. Adept at managing portfolios, exceeding targets, and fostering productive work environments. Seeking to leverage extensive business acumen and leadership skills in a challenging role.
Skills
Communication
Communications Skills, Exceptional Interpersonal Relations.
Sales & Business Development
Sales and Marketing, Client Recruitment, Portfolio Growth.
Leadership & Management
Executive Leadership, Supervising, Delegation, Team Working, Assistant Branch Management.
Client Relationship Management
Customer service, Client Retention, Conflict Management, Relationship Building.
Organizational & Administrative
Strong Organizational skills, General Administration skills, Time Management, Administrative Skills, Attention to details, Planning and research skills.
Financial Acumen
Book-keeping, Loan Review, Financial Assessment, Creditworthiness Evaluation, Payment Plans.
Analytical Skills
Analytical and Critical thinking, Data Gathering.
Technical Skills
Microsoft Office.
Work
Totmak Farmer's Center
|Account officer/ procurement officer
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Summary
Manage customer's account and ensure payment is completed before items are collected. And also incharge of creating orders and receiving of orders from suppliers.
LAPO
|Client Support Officer (CSO)
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Summary
Managed comprehensive client support operations, focusing on relationship management, financial assessments, and strategic growth initiatives.
Highlights
Promoted to Supervisor, recognizing exceptional leadership and performance in client support.
Increased client portfolio value from ₦7,500,000 to ₦19,000,000 within two years, demonstrating strong sales and relationship management capabilities.
Functioned effectively as an Assistant Branch Manager, overseeing daily operations and team performance.
Consistently exceeded quarterly performance targets by an average of 15% over three years.
Improved customer satisfaction by 12% within three months, as validated by internal head surveys.
Awarded 'Client Support Officer of the Month' (1 of 15 in the division) for outstanding performance in speed, sales quotas, and customer satisfaction.
Expanded the client base by 15% over two years through strategic recruitment and relationship building efforts.
Achieved and sustained a customer retention rate 30% above the company average, fostering strong client loyalty.
Delivered accurate and timely client support services, maintaining high standards of professionalism and competence in every interaction.
Cultivated positive and productive client relationships through frequent proactive calls and visits.
Managed efficient client account opening processes and maintained up-to-date client databases.
Reviewed and processed loan requests, conducting thorough financial assessments and evaluating creditworthiness to mitigate risks.
Coordinated with clients to gather essential financial data and documentation, and developed flexible payment plans.