About
Highly analytical and results-driven banking professional with 1+ year of experience in retail banking operations, customer service excellence, and compliance. Proven ability to manage high-volume transactions with 99.8% accuracy, drive a 15% increase in product uptake through strategic advisory, and lead comprehensive training programs for new hires. Leveraging a strong background in quality assurance and a BSc in Sociology, I am seeking to advance within MCB's Retail Banking SBU as a Customer Service Representative, focused on enhancing customer experience through strategic product advisory and expert relationship building.
Work
MCB Group
|Bank Teller
Mauritius, Mauritius, Mauritius
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Summary
As a Bank Teller at MCB Group, I manage high-volume retail banking operations, ensuring transactional accuracy, stringent compliance, and exceptional customer relationship management to drive service excellence and product uptake.
Highlights
Processed over 200 high-volume daily customer transactions, including deposits, withdrawals, and foreign exchange, maintaining 99.8% accuracy and strict adherence to banking regulations and security protocols.
Delivered exceptional customer service by expertly resolving account inquiries and explaining banking products, identifying cross-selling opportunities that contributed to a 15% increase in product uptake.
Managed comprehensive cash operations, including daily balancing of cash drawers, ATM replenishment, and vault transactions, ensuring full compliance with MCB's cash handling procedures and audit requirements.
Conducted thorough customer verification using Know Your Customer (KYC) protocols, fraud detection, and anti-money laundering guidelines, safeguarding both customers and the bank from financial crimes.
Led comprehensive training programs for new hires, covering teller operations, ATM cash management, collection point services, KYC processes, and effective client routing, enhancing team capabilities.
Cultivated strong customer relationships through proactive communication, meticulous needs assessment, and personalized service delivery, consistently aligning with MCB's service excellence standards.
Bourbon Offshore Greenmar Ltd
|Quality Assistant
Cascavelle, Black River, Mauritius
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Summary
As a Quality Assistant at Bourbon Offshore Greenmar Ltd, I ensured operational excellence by regulating documentation, maintaining quality management systems, and supporting audit processes in compliance with maritime industry standards.
Highlights
Regulated documentation processes and maintained quality management system updates, ensuring 100% compliance with maritime industry standards and ISO requirements.
Produced detailed reports, newsletters, and professional email correspondence for internal and external stakeholders, enhancing communication and transparency.
Assisted in internal and external audits by preparing comprehensive documentation, coordinating audit schedules, and implementing corrective action plans to maintain regulatory adherence.
Maintained robust interpersonal networks across departments, facilitating seamless quality assurance operations and cross-functional collaboration.
Contributed to cross-functional projects, focusing on process improvement and operational efficiency initiatives that optimized workflows.
Education
University of Mauritius
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BSc (Hons)
Sociology
Courses
Research Methodology
Statistical Analysis
Organizational Behavior
Communication Studies
Social Psychology
MGI Moka
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Higher School Certificate (HSC) & School Certificate (SC)
General Studies
Languages
English
Creole
French
Hindi
Skills
Banking & Financial Services
Transactional Banking & Cash Operations, KYC/AML Compliance & Fraud Detection, Cross-selling & Product Advisory, Customer Verification & Account Management.
Customer Service Excellence
Complaint Resolution & Conflict Management, Relationship Building & Client Retention, Multi-channel Customer Support, Service Quality Standards.
Technical & Operational
Documentation Control & Quality Assurance, Audit Preparation & Regulatory Compliance, Microsoft Office Suite (Excel, Word, PowerPoint, Visio), Time Management & Prioritization.
Interpersonal
Training & Staff Development, Team Collaboration & Communication, Works Effectively Under Pressure, Research & Analytical Thinking.
Interests
Hobbies
Reading, Fitness & Gym, Badminton, Arts, Hiking.