About
Highly accomplished Virtual Assistant and Customer Support Specialist with over 3 years of remote experience, adept at managing high-volume inquiries (40-60+ daily) and consistently achieving 90%+ customer satisfaction. Proven expertise in CRM administration (HubSpot, Salesforce), workflow optimization, and comprehensive administrative support for U.S. clients, driving efficiency and enhancing client engagement.
Work
Citizens Disability
|Virtual Assistant / Customer Support Specialist
Remote, Remote, US
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Summary
Managed comprehensive customer support and administrative functions for a legal support organization, ensuring high satisfaction and operational efficiency.
Highlights
Managed 40-50 daily customer inquiries across chat, email, and phone channels, consistently achieving over 90% customer satisfaction ratings.
Supported legal teams by meticulously managing case files, preparing detailed reports, and accurately documenting client interactions.
Streamlined complex issue resolution by effectively escalating cases to specialized departments, ensuring prompt and satisfactory outcomes.
Developed and implemented knowledge base articles, successfully reducing repeat customer inquiries by 15%.
The Call Gurus (TCG)
|Sales Development Representative (Cold Calling / Admin Support)
Remote, Remote, US
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Summary
Executed high-volume outbound sales calls and provided essential administrative support, contributing to lead generation and streamlined operations.
Highlights
Executed 600-700 outbound calls daily, qualifying leads and successfully scheduling appointments for U.S. businesses.
Maintained accurate and detailed CRM records in HubSpot and Salesforce, facilitating efficient data management and timely follow-ups.
Provided critical administrative support for scheduling, call reports, and documentation, significantly contributing to streamlined sales operations.
Education
Federal University of Technology, Akure.
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B.Tech
Food Science & Technology
Languages
English
Certificates
Customer Service Fundamentals
Issued By
Coursera
HubSpot Service Software Certification
Issued By
HubSpot Academy
Remote Work Professional Certificate
Issued By
Coursera
Skills
Virtual Assistance & Admin Support
Virtual Assistance, Administrative Support, Office Management.
Email & Calendar Management
Email Management, Calendar Management, Scheduling.
Customer Support
Customer Service, Chat Support, Email Support, Phone Support.
CRM & Ticketing Systems
CRM, Ticketing Systems, HubSpot, Zendesk, Salesforce, Freshdesk.
Document Preparation & Data Entry
Document Preparation, Data Entry, Record Management.
Scheduling & Task Management
Task Management, Project Coordination, Time Management.
Problem-Solving & Escalation Handling
Problem Solving, Conflict Resolution, Escalation Management.
Remote Tools
Remote Collaboration, Slack, Zoom, Trello, Google Workspace, Microsoft Office.