PRINCE VIGBEDOR
IT Support Specialist | Systems Technician
Tabora - Alhaji (GW-1105-7218), Accra, GH.About
Highly motivated IT Support Specialist with a Bachelor's degree in Computer Science and over 5 years of experience in technical support, network administration, and system optimization. Proven ability to troubleshoot complex IT issues, manage critical infrastructure, and enhance operational efficiency across diverse organizational settings. Eager to leverage strong problem-solving skills and a passion for technology to contribute to a challenging and dynamic IT environment.
Work
Accra, Greater Accra, Ghana
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Summary
Managed and maintained Xerox printing infrastructure for Access Bank Ghana PLC, ensuring operational efficiency and comprehensive user support across multiple branches.
Highlights
Managed and maintained a fleet of 103 Xerox printers across all Access Bank Ghana PLC branches and head office, ensuring continuous operation and high availability.
Configured and integrated Xerox printers for users across Access Bank Ghana PLC, facilitating seamless printing services and optimizing user access.
Optimized printer performance by consistently updating consumables, including toners and drum cartridges, for 103 printers, reducing downtime and extending equipment lifespan.
Provided timely technical support, troubleshooting, and resolving complex Xerox printer issues both on-site and remotely to minimize operational disruptions.
Produced detailed monthly reports on Xerox printer usage and performance, enabling accurate billing and informed resource allocation for clients.
Accra, Greater Accra, Ghana
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Summary
Provided comprehensive IT support for Ghana News Agency, focusing on website content management, network connectivity, and general office system maintenance.
Highlights
Managed and updated content on the agency's website, ensuring timely dissemination of news and information to a broad audience.
Diagnosed and resolved IT issues across various office departments, maintaining operational continuity and minimizing workflow interruptions.
Maintained accurate digital records of reporter stories, improving content management and retrieval efficiency for editorial staff.
Established and maintained stable internet connections across the agency, ensuring reliable communication and workflow for all personnel.
Ghana, Ghana
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Summary
Developed and delivered ICT curriculum for students at Manhean Basic School, fostering foundational computer skills and organizing educational activities.
Highlights
Developed and implemented a comprehensive ICT learning syllabus for students, structuring educational content to enhance digital literacy.
Assessed and recorded student assignments, providing constructive feedback to support learning progression and skill development.
Provided guidance and support to students, identifying individual learning needs and fostering a positive and engaging educational environment.
Organized and led engaging ICT-focused educational and recreational activities, significantly enhancing student participation and practical skill development.
Ghana, Ghana
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Summary
Supported IT operations at Ghana Prison Service Headquarters, focusing on network connectivity, troubleshooting, and staff record management.
Highlights
Addressed and resolved various IT-related issues across different offices, minimizing downtime and ensuring smooth operations.
Maintained comprehensive digital records for staff, ensuring data accuracy and improving accessibility for administrative tasks.
Configured and optimized network infrastructure across multiple offices, improving overall connectivity and system reliability for staff.
Established and maintained secure internet connections for office operations, facilitating essential communication and data access.
Ghana, Ghana
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Summary
Provided IT technical support at the Ghana Academy of Arts and Science, including record keeping, troubleshooting, and infrastructure setup for meetings and internet connectivity.
Highlights
Maintained organized records for future reference, enhancing data accessibility and supporting administrative functions.
Provided technical assistance to resolve IT issues across various departments, ensuring operational continuity for academic activities.
Configured and managed projection equipment for meetings and presentations, ensuring smooth and effective visual communication.
Implemented and maintained internet connections to support daily operations, facilitating research and communication for staff and members.
Education
Languages
English
Ewe
Twi
Skills
IT Support
Technical Troubleshooting, Network Administration, System Optimization, Hardware Maintenance, Software Installation, Remote Support.
Printer Management
Xerox Printer Management, Consumables Management, Printer Configuration, Billing Reports.
Network & Connectivity
Internet Connection Setup, Network Troubleshooting, Network Infrastructure, Connectivity Optimization.
Office Productivity
Microsoft Office Suite, Word, Excel, PowerPoint, Internet Research, Office Equipment Maintenance.
Web & Content Management
WordPress Development, Website Management, Content Updating.
Data Management
Record Keeping, Data Accuracy, Information Retrieval.
Soft Skills
Effective Communication, Team Collaboration, Organizational Skills, Multitasking, Problem-Solving.
Interests
Community Engagement
Volunteer Work, Missions, Deprived Societies.
Personal Development
Completed "Data Science and Analytics" on HP LIfe Online, Completed "Cybersecurity Awareness" on HP LIfe Online, Completed " AI " on HP LIfe Online.
Tech Community
Organizing meetups, Blogging/Tutoring.
References
Samuel Okyere
Engineer Operation, Docutech Ghana Limited | Email: samuel@docutechgh.com | Tel: +233200327250
Richard Kwesi Ennin
Chief Technical Superintendent, Ghana News Agency | Email: rpkennin@gmail.com | Tel: +233244847626
Certificates
Data Science & Analytics
Issued By
Stephanie Bormann Deputy Director, HP Foundation
Introduction to Cybersecurity Awareness
Issued By
Stephanie Bormann Deputy Director, HP Foundation
AI for Beginners
Issued By
Stephanie Bormann Deputy Director, HP Foundation