About
Highly analytical and results-driven professional with a strong foundation in business operations, customer experience, and data analytics. Leverages a unique blend of customer-facing experience and robust analytical skills to drive operational efficiencies, enhance customer satisfaction, and inform strategic decision-making. Eager to apply comprehensive data analysis expertise and problem-solving capabilities to deliver impactful insights and achieve organizational objectives in a dynamic data-driven environment.
Work
TechCrush
|Data Analyst (Internship)
Remote, Nigeria, Nigeria
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Summary
Executed a capstone data analytics project for QuickNest Logistic Company, focusing on market trends and sales performance to support business development.
Highlights
Gathered and analyzed target audience data to identify key marketing trends and sales drivers for QuickNest Logistic Company.
Created compelling visualizations of KPIs and metrics related to marketing and sales, enabling clearer understanding of market dynamics.
Collaborated effectively with stakeholders to develop and implement project components, ensuring alignment with business objectives.
Alfido Tech
|Data Analyst (Internship)
Remote, Nigeria, Nigeria
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Summary
Conducted comprehensive data analysis for the Superstore Sales Performance project, transforming raw data into actionable insights for strategic decision-making.
Highlights
Cleaned, processed, and analyzed large datasets (2015-2018) to identify trends, patterns, and anomalies in superstore sales performance.
Developed interactive dashboards and visualizations of key performance indicators (KPIs) and sales metrics using tools like Tableau/Power BI, enhancing data accessibility for stakeholders.
Extracted critical insights into sales performance, identifying major problems and proposing data-driven recommendations that could inform business strategy.
United Bank for Africa PLC (ICS LTD)
|Front Desk Officer (Service Ambassador)
Lagos, Lagos State, Nigeria
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Summary
Managed front desk operations, ensuring exceptional customer service and efficient branch coordination for a leading financial institution.
Highlights
Optimized customer flow and guided clients to appropriate service points, enhancing overall service experience and contributing to high satisfaction ratings.
Streamlined branch operations through effective coordination, significantly reducing customer waiting times and enhancing service delivery efficiency.
Maintained meticulous records and managed daily schedules, ensuring smooth operational continuity and supporting efficient branch performance.
United Bank for Africa PLC (ICS LTD)
|Foreign Exchange Teller
Lagos, Lagos State, Nigeria
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Summary
Processed diverse foreign and national currency transactions, ensuring accuracy and compliance while delivering high-quality customer service.
Highlights
Processed a high volume of foreign and national currency transactions daily, maintaining 100% accuracy and ensuring strict adherence to compliance regulations.
Facilitated seamless cash deposit services and executed foreign and local transfers, consistently meeting customer needs and upholding satisfaction standards.
Collaborated effectively with cross-functional teams to streamline transaction processes, enhancing operational efficiency and service delivery.
United Bank for Africa PLC (ICS LTD)
|Digital Champion Officer
Lagos, Lagos State, Nigeria
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Summary
Led digital adoption initiatives, educating customers and driving the utilization of digital banking channels to enhance service efficiency and customer control.
Highlights
Championed digital banking adoption, successfully onboarding new and existing customers to self-service platforms and digital channels, significantly enhancing user experience.
Educated clients on the value and functionality of mobile apps, internet banking, NQR, and USSD services, increasing customer self-sufficiency and reducing branch traffic.
Drove the utilization of digital solutions, contributing to improved transaction efficiency and empowering customers with greater control over their financial operations.
Volunteer
Mzienet Systems
|Volunteer
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Summary
Contributed to project management and communication efforts, ensuring organized execution and effective stakeholder engagement.
Highlights
Developed and managed comprehensive project plans and schedules, ensuring timely execution and successful achievement of volunteer objectives.
Facilitated clear and consistent communication channels between team members and stakeholders, fostering collaboration and project alignment.
CaLead Hub
|Volunteer
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Summary
Provided administrative support and developed training programs to enhance organizational capacity and member skill development.
Highlights
Managed diverse administrative tasks, including efficient handling of correspondence and scheduling, ensuring smooth operational support for the organization.
Designed and delivered engaging training programs to enhance members' skills, contributing to professional development and organizational capacity.
Education
University of Lagos
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BSc.Ed (Hons)
Business Studies and Education
Federal College of Education
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National Certificate in Education (NCE)
Business Education
Languages
English
Certificate
Data Analytics (2024-2025 Cohort)
Issued By
AltSchool Africa
Data Analysis
Issued By
TechCrush
Professional Data Analytics Program
Issued By
Coursera
W3Schools Certification - SQL
Issued By
W3Schools
Skills
Data Analysis & Visualization
Data Processing, Data-Driven Decision Making, Data Exploration, Data Cleaning, Data Visualization, Foundations of Data Analytics, KPI Analysis, Statistical Analysis.
Data Tools
SQL, Tableau, Power BI, Google Sheets, Microsoft Excel.
Business Operations & Management
Project Management, Operational Efficiency, Process Improvement, Record Management, Scheduling, Compliance.
Customer Experience & Digital Adoption
Customer Relations, Customer Satisfaction, Digital Onboarding, Digital Banking Channels, Mobile Apps, Internet Banking, NQR, USSD Services, Client Guidance.
Communication & Collaboration
Team Collaboration, Stakeholder Management, Interpersonal Communication, Problem Solving, Training & Development.
Productivity & Office Tools
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint.
Interests
Technology & Analytics
Data Analytics, Coding, Internet Research.
Personal Development & Community
Interpersonal Relations, Tutoring.