About
A highly accomplished People & Places Planning Operations Manager with over a decade of experience in transforming complex operations into structured, high-impact programs. Proven ability to guide executive decision-making and lead global initiatives, resulting in over $2M in new revenue, $3M in IT savings, and mitigating $500K+ in compliance risk. Expert in fostering engaged, aligned teams through human-centered leadership and strategic rigor, driving 80%+ participation in readiness forums and delivering clear operational clarity.
Work
SIRIUSXM
|Service Delivery Manager
Oakland, CA, US
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Summary
Led the full lifecycle launch of an AI-powered Digital Asset Manager integrated with Salesforce, significantly increasing global content reuse by 40% across marketing and sales teams and boosting overall content efficiency.
Highlights
Orchestrated executive forums across Finance, Marketing, and Sales to enable a 10,000+ user Salesforce migration, achieving 80% adoption success.
Transformed chaotic quarterly planning into a structured 2-week process by guiding 12 cross-functional teams through a new capacity planning framework, enabling leaders to prioritize 10 highest-impact initiatives.
Delivered Data Hygiene automation using RingLead and Salesforce, increasing clean contact data by 98% and enabling $2M in expansion revenue through optimized lead routing.
Reduced Salesforce migration project delays by 30% by establishing a quarterly operating rhythm, implementing RACI, governance cadences, and real-time dashboards for enhanced clarity.
Drove continuous improvement in delivery processes and team productivity by facilitating agile ceremonies and retrospectives across multiple scrum teams and managing dotted-line teams.
EQUINIX
|Technical Project Manager
Sunnyvale, CA, US
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Summary
Managed the GDPR Data Encryption Program across 42 applications, mitigating over $500K in potential penalty risk, closing audit gaps, and influencing a $2M budget allocation.
Highlights
Decreased Mean Time To Resolution (MTTR) by 30% and improved overall ticket closure rates through a ServiceNow Enhancement initiative focused on incident/service request classification and SLA adherence.
Piloted a Privileged Access Management program with infosec and vendors, designing an adoption strategy that reduced privileged access risk and strengthened compliance.
AUTODESK
|Project/Programs Manager
San Rafael, CA, US
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Summary
Orchestrated IT Benchmarking with PwC and 15 global business units, identifying $3M in IT spend optimization opportunities for executive decision-making within 2 weeks.
Highlights
Streamlined compliance and reduced vendor onboarding/offboarding cycles by 25% through cross-functional workshops, aligning procurement, IT, and finance.
YUHMBOX
|Business Development Manager
San Jose, CA, US
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Summary
Tripled the strategic partner pipeline and optimized delivery logistics, enhancing enterprise client onboarding for Twilio and Fitbit to support successful GTM product adoption and transformation initiatives.
Highlights
Successfully tripled the strategic partner pipeline and enhanced onboarding processes for key enterprise clients like Twilio and Fitbit, driving successful Go-To-Market (GTM) product adoption.
Optimized delivery logistics and diversified operational strategies, significantly reducing friction in scaling processes and supporting impactful transformation initiatives.
MMAGIA
|Founder, Chief Designer
Fremont, CA, US
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Summary
Founded and scaled an e-commerce fashion brand, overseeing sourcing, vendor partnerships, and customer experience across US and India, while directing cross-functional teams to launch bespoke Indo-Western collections.
Highlights
Successfully scaled a fashion e-commerce brand across US and India, managing end-to-end operations from sourcing and vendor partnerships to customer experience.
Directed cross-functional delivery among creative, engineering, and logistics teams to launch bespoke Indo-Western collections, fostering collaborative change management.
FAST IMAGING CENTER
|Program Manager
Berkeley, CA, US
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Summary
Managed program execution for internal marketing teams, ensuring on-time production of customer materials and coordinating vendor dependencies to drive operational transformation.
Highlights
Managed comprehensive program execution for internal marketing teams, ensuring timely production of customer materials and optimizing vendor dependencies.
SWAROVSKI
|Product Designer
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Summary
Facilitated global launch readiness for custom apparel, coordinating across creative, engineering, legal, and marketing teams to ensure timely product delivery and cohesive cross-functional alignment.
Highlights
Coordinated global launch readiness for custom apparel, ensuring timely product delivery and cohesive cross-functional alignment across diverse teams including creative, engineering, legal, and marketing.
GREENPEACE
|Sales Associate
Mumbai, MH, India
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Summary
Engaged prospective supporters to convert them into active paid subscribers, contributing to Greenpeace's environmental initiatives and leading team efforts to grow the subscriber base.
Highlights
Engaged prospective supporters, converting them into active paid subscribers and effectively communicating Greenpeace's environmental initiatives.
Led team efforts as a top performer to organically grow the paid subscriber base for the Greenpeace newsletter, supporting broader change and engagement initiatives.
Volunteer
SiriusXM
|AI Change Enablement Lead – Internal Training Initiatives
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Summary
Led internal training initiatives focused on AI change enablement within SiriusXM.
Highlights
Developed and delivered internal training programs to facilitate AI change enablement, enhancing employee adoption and understanding of new technologies.
Alameda Food Bank
|Warehouse Helper
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Summary
Assisted with warehouse operations at Alameda Food Bank.
Highlights
Supported warehouse operations, including sorting and organizing donations, to ensure efficient distribution of food to community members.
Fremont Library
|Baby Bounce Teacher
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Summary
Taught Baby Bounce classes at Fremont Library.
Highlights
Led engaging Baby Bounce sessions for young children and their parents, fostering early literacy and community engagement.
Education
University of Mumbai
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Bachelors
Management
Languages
English
Native
Hindi
Native
Gujarati
Native
Certificates
AI in Project Management
Salesforce CPQ
Issued By
Salesforce
Prompt Engineering
Leadership Strategies for Women
Scrum Master Certification
Project Management with Monday.com Product Badge
Issued By
Monday.com
Agile Software Development: Kanban for Developers
Agile Foundations
PMP Training
Issued By
PMI
Salesforce Administration Training
Issued By
Salesforce
Skills
Program Management
Project Planning, Operations Management, Strategic Planning, Cross-functional Leadership.
Business Development
Pipeline Management, Client Onboarding, Go-to-Market Strategy.
Operating Models & Governance
RACI, Executive Cadences, Cross-BU Forums.
Strategic Partnering
Executive Proxy, Stakeholder Alignment, Budget Influence.
Employee Engagement
Workshops, Culture Building Initiatives, Women In Tech, Allyship.
Change Management
GDPR, PAM, Salesforce Adoption, Service Readiness.
Technical Tools
Salesforce, RingLead, Jira (400+ tickets managed), Airtable, Microsoft Office (Co-pilot), ServiceNow.
Global Collaboration
US, EMEA, APAC, International Project Delivery (40%+ travel).
E-commerce Operations
Sourcing, Vendor Management, Customer Experience, Organizational Change.