Ramandeep Kaur
Office Administration Professional | Healthcare Support Specialist
Brampton, CA.About
Highly organized and proactive Office Administration student with a strong foundation in healthcare administration and customer service. Proven ability to manage complex schedules, maintain accurate electronic records, and streamline office operations, contributing to enhanced efficiency and patient satisfaction. Adept at leveraging Microsoft Office 365 and medical terminology to provide seamless administrative and front-line support in dynamic professional settings.
Work
William Osler Health System - Brampton Civic Hospital
|Student Medical Office Assistant (Volunteer Placement)
Brampton, Ontario, Canada
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Summary
Provided critical administrative and patient support in a fast-paced hospital environment, ensuring efficient patient flow and accurate record management.
Highlights
Organized and managed patient files, correspondence, and diverse documents, enhancing accessibility and operational efficiency within a healthcare setting.
Executed general clerical duties including faxing, filing, and mailing, contributing to streamlined administrative processes and timely communication.
Managed high-volume phone inquiries, scheduled appointments, and directed patient flow, optimizing clinic operations and enhancing the patient experience.
Greeted patients, accurately verified demographic and insurance information, and updated electronic medical records, maintaining data integrity and compliance.
Provided patients with essential forms, clear instructions, and comprehensive information regarding procedures, improving patient understanding and readiness.
Georgian@ILAC College
|Administrative Intern (Academic Project Work)
Brampton, Ontario, Canada
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Summary
Supported faculty and administrative staff through efficient scheduling, document management, and event coordination within an academic setting.
Highlights
Provided comprehensive administrative support to faculty and staff, optimizing scheduling and document management processes.
Assisted in coordinating college events and facilitating seamless team communications, enhancing collaborative efforts.
Maintained and updated electronic filing systems, improving data accessibility and organization for administrative records.
Drafted internal memos and various forms, contributing to clear and consistent institutional communication.
Shoppers Drug Mart
|Customer Service Representative
Brampton, Ontario, Canada
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Summary
Delivered exceptional customer service in a retail pharmacy setting, managing transactions, inquiries, and contributing to store operations.
Highlights
Greeted customers and promptly resolved product inquiries, consistently ensuring high levels of customer satisfaction.
Accurately operated the cash register, processing transactions, refunds, and exchanges with precision and efficiency.
Managed diverse phone and in-person inquiries, directing customers to appropriate departments and contributing to store cleanliness standards.
Assisted with organizing shelves, restocking products, and monitoring inventory levels to ensure product availability and optimal store presentation.
Collaborated effectively with pharmacy and front-store staff, contributing to seamless daily operations and a positive customer experience.
Education
Georgian@Ilac college
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Diploma
Office Administration and Health Services
Certificates
Privacy and Security Training for Health Care Providers using the Provincial EHR
Issued By
Provincial EHR
Worker Health and Safety Awareness
Skills
Office Management
Administrative Support, Calendar Management, Organizational Skills, Time Management, Document Management, Scheduling.
Customer Service
Client Relations, Inquiry Resolution, Customer Satisfaction, Patient Interaction.
Data Management
Data Entry, Electronic Medical Records (EMR), Electronic Filing Systems, Record Keeping.
Communication
Verbal Communication, Written Communication, Team Collaboration, Interpersonal Skills, Patient Communication.
Software Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Office Technologies.
Healthcare Administration
Medical Terminology, Patient Flow Management, Healthcare Documentation, Privacy and Security (EHR).
Clerical Support
Faxing, Filing, Mailing, Appointment Scheduling, Clerical Duties, Typing (50 WPM).