Judith Akoth Odiwuor
Customer-Focused Waitress | Hospitality Professional
Mtwapa, 80109, Mombasa, KE.About
Highly dedicated and customer-focused Waitress with 4+ years of experience in high-volume hospitality environments. Proven ability to enhance guest satisfaction, streamline order management, and uphold exceptional service standards, contributing to positive dining experiences and operational efficiency. Eager to leverage strong communication and problem-solving skills to excel in a dynamic hospitality role.
Work
Florence Hotel
|Waitress
Migori, Nyanza, Kenya
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Summary
Provided exceptional guest service in a fast-paced hotel dining environment, ensuring efficient order management, high standards of hospitality, and positive customer experiences.
Highlights
Consistently delivered professional and friendly guest welcomes, seating an average of 50+ patrons daily while maintaining a positive first impression.
Processed customer orders with 98% accuracy and delivered meals promptly, contributing to efficient service flow and enhanced guest satisfaction.
Maintained impeccable cleanliness standards across dining areas, tables, and service stations, ensuring a welcoming and hygienic environment for guests.
Proactively assisted guests with menu recommendations and successfully promoted daily specials, enhancing dining choices and potentially increasing upsells.
Managed diverse customer inquiries and resolved complaints courteously, de-escalating issues and preserving positive guest relations.
Ensured timely and accurate billing and cash handling, minimizing discrepancies and contributing to efficient financial operations.
Education
Beltesa Secondary School
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KCSE
Secondary Education
Ratana Primary School
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KCPE
Primary Education
Skills
Customer Service
Customer Relations, Guest Satisfaction, Communication, Complaint Resolution, Professional Demeanor.
Operations & Efficiency
Order Management, Cash Handling, Billing Accuracy, Time Management, Multitasking, Fast-Paced Environments.
Teamwork & Problem Solving
Collaboration, Problem-Solving, Conflict Resolution, Reliability.
Hygiene & Standards
Attention to Detail, Cleanliness, Hospitality Standards.
References
Valary Faisha
Supervisor, Furaha Hotel, Tel: +254705904167