About
Experienced professional with over 5 years in retail, call center operations, and communications, specializing in driving sales growth, enhancing customer experiences, and optimizing operational efficiency. Proven ability to deliver results-driven strategies, manage complex data, and lead teams to achieve performance targets while maintaining meticulous attention to detail and precision.
Work
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Summary
Drove sales growth and enhanced customer experience by designing and implementing customized retail solutions, optimizing store operations, and ensuring precise data management for A & D proprietary Spitz Limited.
Highlights
Developed and implemented customized retail solutions for clients, significantly enhancing customer experience and contributing to measurable sales growth.
Optimized store operations through expert application of visual merchandising, inventory management, and customer service principles, improving efficiency and profitability.
Maintained accurate records and reports, ensuring seamless data analysis and performance tracking for informed business decision-making.
Consistently exceeded client expectations by delivering results-driven strategies on time, ensuring project success and fostering strong client relationships.
Applied meticulous attention to detail and precision across all consulting phases, from store assessments to solution implementation, ensuring high-quality outcomes.
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Summary
Provided exceptional customer service and technical support for Bytes People Solutions/Altron, consistently exceeding KPIs and demonstrating leadership in team management.
Highlights
Accurately captured and updated customer data, ensuring seamless service delivery and maintaining high data integrity for all client interactions.
Consistently exceeded monthly Key Performance Indicator (KPI) targets, driving team success and contributing directly to operational efficiency and service quality.
Resolved a wide range of device-related technical issues, including complex repairs and reconnections, significantly improving customer satisfaction and retention.
Demonstrated leadership by effectively guiding colleagues and fostering collaboration to achieve shared team goals and enhance overall service performance.
Skills
Customer Interaction
Customer Service, Customer Interaction Skills.
Telecommunications
Prepaid Services, Postpaid Services, Value-Added Services.
Data Management
Data Entry, Data Management.
Systems Proficiency
Systems Operations, System Management, Cashier Experience.
Retail Operations
Flexi Worker, Retail Operations.
Inventory Management
Stock Taking, Inventory Control.