About
Highly skilled Operations and Systems Support Analyst with 5+ years of experience in financial services, specializing in the support, configuration, and optimization of critical trading, credit, and CRM systems. Proven ability to swiftly resolve incidents and requests, ensuring uninterrupted and efficient services while collaborating with cross-functional teams to deliver scalable solutions. Adept at translating complex business requirements into technical specifications, driving impactful system enhancements, and optimizing operational processes to align with strategic organizational goals.
Work
Standard Bank Group
|Application Support Engineer
Johannesburg, Gauteng, South Africa
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Summary
Led application support for Global Markets and Equities trading systems, ensuring high availability and performance while driving system enhancements and proactive incident resolution.
Highlights
Supported and optimized critical trading systems for Global Markets and Equities, ensuring 99.9% high availability and peak performance across operations.
Collaborated with development teams to implement over 15 system enhancements and automation solutions, significantly improving operational efficiency and scalability.
Provided expert second- and third-level production support, resolving an average of 50+ complex production issues monthly and minimizing system downtime by 15%.
Configured and adapted systems to effectively support 10+ new financial products and market changes, maintaining business continuity and agility.
Managed incident response and performed root cause analysis for critical performance issues, leading to a 20% reduction in recurring incidents.
Oversaw 30+ deployments, patches, and upgrades annually, ensuring strict compliance with SLAs and OLAs and maintaining system integrity.
Led digital certificate renewal and patching projects for IIS and F5 systems using Venafi, enhancing system security and regulatory compliance.
Participated in 24/7 rotational on-call support, ensuring continuous system availability and rapid issue resolution for critical operations.
Iress Market Data
|Graduate Systems Engineer
Johannesburg, Gauteng, South Africa
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Summary
Executed comprehensive system engineering tasks, including installation, configuration, and maintenance of trading systems and server infrastructure to ensure optimal performance and reliability.
Highlights
Installed and configured complex trading systems and servers (Windows, IIS, WebSphere), establishing robust operational environments for market data delivery.
Managed Active Directory, SQL databases, and Dell server infrastructure for 200+ users, ensuring data integrity and system accessibility.
Monitored system health proactively and performed routine maintenance, achieving 99% consistent uptime and preventing disruptions.
Provided essential client support, efficiently resolving an average of 10-15 networking and system-related issues daily to maintain user productivity.
Delivered critical after-hours emergency support on a rotational basis, ensuring continuous system functionality and rapid problem resolution.
Education
Central University of Technology, Free State
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B Tech Degree
Software Development
Certificates
AWS Technical Essentials
Issued By
Torque IT
Complete SQL Bootcamp
Issued By
Udemy
Querying Databases
Issued By
IBM
Linux Training for Beginners
Issued By
Coursera
Computer Networking
Issued By
Coursera
Skills
Business & Systems Analysis
Business Analysis, Systems Analysis, Requirements Gathering, Technical Specifications, Process Improvement, Solution Design.
Trading Systems Support
Trading Systems, Risk Management Systems, Production Support, Incident Resolution, System Optimization, Financial Services.
SQL & Data Interpretation
SQL, Database Management, Data Analysis, Data Interpretation, Querying, Relational Databases.
Certificate & Patch Management
Digital Certificates, Patch Management, System Security, Compliance, IIS, F5, Venafi.
Stakeholder Engagement
Stakeholder Management, Cross-functional Collaboration, Communication, Client Support, Feedback Management.
Risk & Compliance Awareness
Risk Management, Compliance, Regulatory Standards, SLA, OLA, Governance.
Monitoring Tools
Geneos, Grafana, Kibana, System Monitoring, Performance Monitoring, Alerting.
Cloud & Server Administration
AWS, IIS Administration, Windows Server, Active Directory, WebSphere, Dell Server Infrastructure.
Process Optimization
Process Improvement, Operational Efficiency, Automation, Root Cause Analysis, Incident Response.
IT Operations & Support
Application Support, Production Support, Second-level Support, Third-level Support, Incident Management, Problem Solving, Downtime Minimization, 24/7 Support.
Software Development Lifecycle
IT Development, Software Deployment, QA, Regression Testing, System Validation, Defect Retesting, Release Management.
Financial Systems
Credit Systems, CRM Systems, FNB Commercial Products, Banking Operations.
Communication & Professionalism
Verbal Communication, Written Communication, Professional Interaction, Negotiation, Stakeholder Feedback, Training Material Development.
Productivity Tools
Microsoft Excel, Microsoft PowerPoint, Microsoft Word.
Emerging Technologies
Artificial Intelligence (AI).