REVANTH S

Translated complex business requirements from diverse policy administration teams into functional solutions within ALIP and ALIP 2.0, streamlining operations and improving system utility.

Managed end-to-end Life and Annuity policy renewals, including performance evaluation and premium adjustments, ensuring uninterrupted coverage for policyholders.

Analyzed ALIP reporting modules (IGO/NIGO, production metrics, quality dashboards) to track team accuracy, throughput, and compliance, driving targeted performance improvements.

Monitored policy servicing metrics in ALIP to identify and resolve process gaps, implementing improvements that ensured consistent SLA adherence and enhanced operational efficiency.

Delivered comprehensive training and ongoing user support on ALIP functionalities to team members, fostering platform consistency and adherence to best practices.

Processed daily electronic fund transfers (EFTs) for claims, commissions, and refunds via ALIP's financial modules, achieving accurate routing and timely settlements.

Validated Life and Annuity new business applications and policy documents in ALIP/ALIP 2.0, ensuring data integrity and compliance with regulatory standards.

Investigated and resolved discrepancies in life/annuity transactions, collaborating with carriers and financial institutions to enhance operational excellence.

Managed comprehensive policy servicing activities, including updates, data verification, and complex query resolution, achieving high accuracy and customer satisfaction.

Collaborated with cross-functional teams (Product, Operations, Finance) to gather, analyze, and document business requirements, improving process alignment and efficiency.

Conducted in-depth gap analysis between existing processes and business objectives, recommending improvements in policy servicing and annuity transactions to enhance performance.

Partnered with actuarial, operations, and compliance teams to ensure insurance products adhered to regulatory requirements, risk standards, and industry best practices.

Performed regular audits of policy servicing processes, identifying discrepancies and implementing continuous improvement initiatives that strengthened accuracy and compliance.

Oversaw cheque verification, fraud detection, and customer approval processes, significantly reducing risk exposure and safeguarding organizational integrity.

Analyzed key metrics and failure trends to deliver actionable insights, driving improvements in operational efficiency, error reduction, and service quality.

Applied functional expertise in insurance claims across property damage, bodily injury, and general liability, reviewing and validating loss investigations and court documents.

Evaluated claim documents to assess injury nature and validity, determining coverage applicability and ensuring compliance with policy terms.

Conducted risk transfer assessments, reviewing recipient details and third-party involvement to inform claim decisions and accurately update records.

Ensured timely clearance of queues within defined TAT, investigating and resolving customer queries related to account adjustments to enhance client satisfaction.

Managed and updated Standard Operating Procedures (SOPs), ensuring process compliance and communicating updates to team members regularly.

Prepared and maintained Risk and Control Self-Assessment (RCSA) documentation, strengthening internal audit requirements and risk governance.

Monitored daily workflows and transaction quality, providing feedback status reports to clients, ensuring transparency and SLA adherence.