Richa Sharma
Senior Executive | Digital Transformation & Growth Leader
Boston, US.About
Seasoned senior executive with a 20+ year track record in driving revenue, market share, and profit growth for global enterprises, now actively seeking impactful opportunities within digital companies. Leverages entrepreneurial drive and deep expertise in digital transformation, P&L management, and strategic account development to lead complex B2B/B2C initiatives and scale high-performing teams. Proven ability to revitalize accounts, expand market presence, and deliver significant financial and operational improvements through advanced technology adoption.
Work
Cognizant Technology Solutions
|Client Partner
Multiple, National, US
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Summary
As an executive leader, spearheaded strategic sales and business development for Cognizant, driving significant revenue growth and market expansion across a diverse client portfolio by leading digital transformation initiatives.
Highlights
Tripled annual revenue within 2 years, growing the book of business from $20M to $70M by reviving struggling accounts and reclaiming 'preferred partner of choice' status.
Expanded account team capacity by 900%, scaling from 200 to 2000 employees to support accelerated business growth and delivery of digital services.
Improved deal win rate by 100%, from 20% to 40%, through the design and implementation of new frameworks and processes for complex enterprise solutions.
Reduced internal cycle time overhead by 20% by optimizing pre-sales and upsell practices, enhancing timely customer assistance and portfolio efficiency.
Managed a diverse portfolio of accounts valued at ~$80M, achieving 30% YoY growth and maintaining profitability 10% above target.
Led multiple complex enterprise Digital initiatives, ensuring successful delivery to customer expectations and driving B2B/B2C digital transformation programs.
Developed and expanded C-Level relationships, fostering strong client and partner connections to drive significant customer impact and strategic initiatives.
Structured and negotiated win-win deals, including master service agreements and statements of work, effectively navigating procurement, legal, and business stakeholders.
Cognizant Technology Solutions
|Client Service Executive
Multiple, National, US
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Summary
Executed client service and business development strategies to cultivate strong customer relationships and contribute to revenue growth within key industry verticals by managing complex programs and client engagements.
Highlights
Cultivated and maintained strong client relationships, serving as a primary point of contact for strategic accounts and ensuring high levels of customer satisfaction.
Managed full lifecycle business and digital transformation programs, supporting enterprise-wide B2B and B2C initiatives involving databases, analytics, infrastructure, and application software.
Prospected for new customers through diverse channels, qualified leads, negotiated terms, and closed deals, contributing to the expansion of the client base.
Provided consultative guidance to clients on industry trends and technology adoption, identifying opportunities for value creation and operational efficiency.
Collaborated with internal teams and shared services partners to devise and execute key strategies for business growth and seamless service delivery.
Ensured adherence to customer commitments through diligent delivery oversight and maintaining rigorous quality metrics across projects.
Education
Harvard Business School
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Executive Program
Global Business
Louisiana State University
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Master of Business Administration (MBA)
Entrepreneurship and Family Business
Panjab Engineering College
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Bachelor of Engineering
Electrical Engineering
Certificates
Generative AI for Everyone
Issued By
Professional Development
Generative AI for Executives
Issued By
Professional Development
IBM WatsonX GenAI Hands On
Issued By
Professional Development
Master Class - Sales
Issued By
Professional Development
Spin Selling
Issued By
Professional Development
Just Negotiate
Issued By
Professional Development
LEAD
Issued By
Professional Development
Business Strategies for Growth
Issued By
Professional Development
Skills
Business & Growth Strategy
New Business Development, P&L Management, Strategic Account Planning, Key Account Management, Customer Relationship Management, Contract Negotiations, Budgeting and Forecasting, Alliance Management, Sales Strategy, Business Development, Go-to-Market Strategy, Deal Closing, RFP Response.
Digital Transformation & Technology
AI, Generative AI, Agentic AI, RPA, Analytics, Cloud Computing, CRM, Security, DevOps, AEM, Cybersecurity, Digital Initiatives, B2B/B2C Digital Programs.
Leadership & Operations
Global Team Leadership (200-2000 FTEs), Matrix Organization Management, Vendor & Partner Management, Cross-functional Collaboration, Project Delivery Oversight, Quality Metrics, Process Improvement, Strategic Initiatives, Problem Solving, C-Level Engagement.
Industry Expertise
Banking & Financial Services, Life Sciences, Communications, Media & Technology, Oil & Gas, Energy, Travel & Hospitality.