About
Analytical and results-driven professional with over a year of experience in data analysis, research, and project support, adept at leveraging data-driven insights to foster accountability and achieve organizational goals. Proficient in SQL, Power BI, and Python, with a robust background in administrative coordination, customer engagement, and program support. Committed to driving social change through impactful research and effective collaboration, consistently delivering measurable outcomes and actionable insights.
Work
Swift Networks Limited
|Tele and Online Sales Officer
Lagos, Lagos, Nigeria
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Summary
Drove sales and enhanced customer satisfaction by analyzing data, developing strategies, and managing customer relationships, contributing to significant client retention.
Highlights
Spearheaded customer engagement strategies that improved client retention by 15%, exceeding sales targets and enhancing customer satisfaction.
Analyzed complex customer data to identify key trends, informing the development of targeted sales strategies and service delivery enhancements.
Utilized Power BI dashboards to visualize key performance metrics, providing actionable insights that enhanced decision-making processes for stakeholders.
Created and presented daily performance reports to stakeholders, ensuring data accuracy and usability for strategic planning.
Swift Networks Limited
|Front Desk Officer
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive administrative and operational support, enhancing organizational efficiency and ensuring seamless customer service delivery.
Highlights
Streamlined administrative and operational processes, contributing to overall organizational efficiency and productivity.
Managed and resolved customer inquiries and grievances, significantly enhancing the organization's reputation and customer satisfaction.
Collaborated effectively with cross-functional teams to ensure seamless service delivery and foster a positive customer experience.
Federal Ministry of Agriculture & Rural Development
|Clerical Staff
Abuja, FCT, Nigeria
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Summary
Coordinated administrative and research support for federal agricultural projects, facilitating policy development and ensuring efficient departmental operations.
Highlights
Coordinated critical administrative processes for federal agricultural projects, ensuring smooth execution and timely delivery of initiatives.
Supported departmental research, contributing to evidence-based policy development and strategic decision-making.
Managed meeting schedules, disseminated essential memos, and prepared conference materials, fostering effective communication and a productive work environment.
Volunteer
Ace Charity Africa
|Learning Resource Staff
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Summary
Empowered primary school children through education as a Learning Resource Staff, focusing on literacy, numeracy, and ICT skills.
Highlights
Delivered engaging lessons in Literacy, Numeracy, and ICT to primary 1-6 pupils, fostering foundational academic skills.
Supported educational development by providing personalized guidance and resources to enhance learning outcomes.
Heritage Homes orphanage
|Volunteer
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Summary
Facilitated skill development workshops for children at Heritage Homes orphanage, promoting creativity, self-reliance, and personal growth.
Highlights
Designed and led hands-on sessions in practical skills like tie-and-dye, baking, and sewing, tailored to children's abilities.
Provided mentorship and encouragement, fostering creativity, self-reliance, and confidence among participants.
Cultivated an environment that supported the development of both technical skills and a strong sense of personal achievement.
Education
AltSchool Africa
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Diploma Course
Data Analysis
Federal College of Animal Health and Production Technology Moor Plantation
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HND
Animal Production
Federal College of Animal Health and Production Technology Moor Plantation
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ND
Animal Health and Product
Certificates
Preparing to Manage Human Resources
Issued By
Coursera
Work Smarter with Microsoft Excel
Issued By
Coursera
Using Basic Formulas and Functions in Microsoft Excel
Issued By
Coursera
Introduction to Microsoft Excel
Issued By
Coursera
Human Resource and Management
Issued By
OSHAcademy
Project Management Professional
Issued By
OSHAcademy
Skills
Data Analysis & Visualization
SQL, MySQL, SQLite, Power BI, Power Query, Dashboard, Looker Studio, Python, Excel, Pivot Table, VLOOKUP, XLOOKUP.
Communication & Collaboration
Written Communication, Oral Presentation, Stakeholder Engagement, Teamwork.
Project Management
Planning, Implementation, Evaluation, Measurable Outcomes.
Creative Tools
Canva, Microsoft Dynamics, CRM.
Research & Reporting
Data Collection, Trend Analysis, Actionable Insights.
Interests
Community Engagement
Empowerments.
Collaborative Problem-Solving
Advocacy
Data Analytics.