Rihannah Olabisi Abdullahi

Data Analyst & Project Support Specialist

Palmgroove, NG.

About

Analytical and results-driven professional with over a year of experience in data analysis, research, and project support, adept at leveraging data-driven insights to foster accountability and achieve organizational goals. Proficient in SQL, Power BI, and Python, with a robust background in administrative coordination, customer engagement, and program support. Committed to driving social change through impactful research and effective collaboration, consistently delivering measurable outcomes and actionable insights.

Work

Swift Networks Limited

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Tele and Online Sales Officer

Lagos, Lagos, Nigeria

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Summary

Drove sales and enhanced customer satisfaction by analyzing data, developing strategies, and managing customer relationships, contributing to significant client retention.

Highlights

Spearheaded customer engagement strategies that improved client retention by 15%, exceeding sales targets and enhancing customer satisfaction.

Analyzed complex customer data to identify key trends, informing the development of targeted sales strategies and service delivery enhancements.

Utilized Power BI dashboards to visualize key performance metrics, providing actionable insights that enhanced decision-making processes for stakeholders.

Created and presented daily performance reports to stakeholders, ensuring data accuracy and usability for strategic planning.

Swift Networks Limited

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Front Desk Officer

Lagos, Lagos, Nigeria

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Summary

Provided comprehensive administrative and operational support, enhancing organizational efficiency and ensuring seamless customer service delivery.

Highlights

Streamlined administrative and operational processes, contributing to overall organizational efficiency and productivity.

Managed and resolved customer inquiries and grievances, significantly enhancing the organization's reputation and customer satisfaction.

Collaborated effectively with cross-functional teams to ensure seamless service delivery and foster a positive customer experience.

Federal Ministry of Agriculture & Rural Development

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Clerical Staff

Abuja, FCT, Nigeria

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Summary

Coordinated administrative and research support for federal agricultural projects, facilitating policy development and ensuring efficient departmental operations.

Highlights

Coordinated critical administrative processes for federal agricultural projects, ensuring smooth execution and timely delivery of initiatives.

Supported departmental research, contributing to evidence-based policy development and strategic decision-making.

Managed meeting schedules, disseminated essential memos, and prepared conference materials, fostering effective communication and a productive work environment.

Volunteer

Learning Resource Staff

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Ace Charity Africa

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Empowered primary school children through education as a Learning Resource Staff, focusing on literacy, numeracy, and ICT skills.

Highlights

Delivered engaging lessons in Literacy, Numeracy, and ICT to primary 1-6 pupils, fostering foundational academic skills.

Supported educational development by providing personalized guidance and resources to enhance learning outcomes.

Volunteer

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Heritage Homes orphanage

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Facilitated skill development workshops for children at Heritage Homes orphanage, promoting creativity, self-reliance, and personal growth.

Highlights

Designed and led hands-on sessions in practical skills like tie-and-dye, baking, and sewing, tailored to children's abilities.

Provided mentorship and encouragement, fostering creativity, self-reliance, and confidence among participants.

Cultivated an environment that supported the development of both technical skills and a strong sense of personal achievement.

Education

AltSchool Africa

Lagos, Lagos, Nigeria
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Diploma Course Data Analysis

Federal College of Animal Health and Production Technology Moor Plantation

Ibadan, Oyo, Nigeria
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HND Animal Production

Federal College of Animal Health and Production Technology Moor Plantation

Ibadan, Oyo, Nigeria
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ND Animal Health and Product

Certificates

Preparing to Manage Human Resources

Coursera

Work Smarter with Microsoft Excel

Coursera

Using Basic Formulas and Functions in Microsoft Excel

Coursera

Introduction to Microsoft Excel

Coursera

Human Resource and Management

OSHAcademy

Project Management Professional

OSHAcademy

Skills

Data Analysis & Visualization

SQL, MySQL, SQLite, Power BI, Power Query, Dashboard, Looker Studio, Python, Excel, Pivot Table, VLOOKUP, XLOOKUP.

Communication & Collaboration

Written Communication, Oral Presentation, Stakeholder Engagement, Teamwork.

Project Management

Planning, Implementation, Evaluation, Measurable Outcomes.

Creative Tools

Canva, Microsoft Dynamics, CRM.

Research & Reporting

Data Collection, Trend Analysis, Actionable Insights.

Interests

Community Engagement

Empowerments.

Collaborative Problem-Solving

Advocacy

Data Analytics.

Public Sector Transparency

Projects

Data Analysis Portfolio

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Summary

A comprehensive portfolio showcasing various data analysis projects, demonstrating proficiency in data manipulation, visualization, and insight generation using SQL, Power BI, Python, and Excel.