Rikki Auluk

Developed and executed a comprehensive IT strategy, aligning technological resources with company goals and objectives to meet short and long-term needs across 12+ sites and for 275+ personnel.

Led, mentored, and managed a 5+ member IT team, fostering a collaborative and innovative environment that enhanced continuous development and efficient performance.

Chaired and led the Change Management Board, driving group-wide business, IT, and operational changes to ensure smooth transitions and optimal technology adoption.

Enhanced IT system security by developing and enforcing robust security policies and protocols, including managing disaster recovery and backup procedures.

Functioned as Data Protection Officer (DPO), creating, managing, and educating users on GDPR and Data Protection policies to ensure full compliance with relevant regulations.

Designed, implemented, and maintained complex LAN, WAN, and other network systems, ensuring optimal performance and seamless connectivity.

Managed network security, implementing firewalls, intrusion detection systems, and VPNs to safeguard critical data and resources.

Conducted regular security audits and enforced security policies and procedures, proactively identifying and mitigating vulnerabilities.

Collaborated with external vendors to source, evaluate, and negotiate contracts for network equipment and software, ensuring effective service delivery and cost-efficiency.

Led troubleshooting efforts for network and communication issues, coordinating with teams and stakeholders to minimize disruptions and improve incident response processes.

Led the end-to-end project management of an Azure Cloud implementation and a D365 transition from on-premise services to the cloud.

Managed the deployment of O365 services for over 400 users, ensuring smooth adoption and integration.

Directed the building of new LAN/WAN infrastructure across 4 locations, encompassing 5k to 100k square feet of office and warehouse areas.

Contributed to building a cross-functional team to deliver complex change across multiple projects and stakeholders, enhancing business-wide collaboration.

Collaborated with PMO and Service Delivery Office senior management to drive continuous improvements in project delivery workflows and processes.

Managed hardware upgrade projects and new build installations using Autotask CRM, Prince2, and Agile methodologies.

Implemented full ICT services on new build commercial and residential properties, ensuring seamless integration and functionality.

Successfully rolled out O365 and Windows OS upgrades for up to 400 users, enhancing productivity and system compatibility.

Directed 3rd party vendor management for hotels (15-400 bedrooms), restaurants, and new build properties, optimizing service delivery and project timelines.

Managed projects for call center environments and collaborated with finance and sales teams to ensure accurate project pricing, forecasting, and invoicing.

Provided expert advice on the corporate IT Security Policy Manual, impacting 165,000 employees globally.

Defined and enforced corporate and extranet security controls for projects with global responsibility, including VPN access for the corporate network.

Promoted ISO 27001 user awareness to over 50,000 users, covering cybersecurity, data protection, and loss prevention.

Led investigations on security breaches and threat management issues, collaborating with the Cyber Security Team to maintain system integrity.

Managed complex projects for Mergers, Acquisitions, and Divestiture programs, ensuring smooth transitions of infrastructure, security, applications, and personnel.

Managed a cross-functional team of 12 members across various time zones to migrate 1,800 suppliers with 2,600 connections.

Project managed the end-to-end migration of 260 applications to various datacenters using an agile approach, optimizing transition efficiency.

Executed vulnerability and threat assessments for supplier network migration, ensuring zero downtime during the datacenter and supplier services transition.

Reviewed in-house applications for network access post-migration, collaborating with virtual teams in North America and Asia.

Achieved a 75% reduction in annual telecoms bills for vendors and suppliers, saving £600K annually.

Project managed a cost-saving initiative that reduced circuit costs from over £600K to below £150K per annum without service disruption.

Led the successful integration of supplier companies acquired by Ford into the existing Ford network.

Delivered end-to-end lifecycle management for large telecoms projects, ranging from £100K to £25M.

Provided project support for data migration to Microsoft Dynamics and gained exposure to Salesforce CRM systems.

Produced regular update reports for internal and external project stakeholders, ensuring transparent communication.

Implemented software-based PBX systems specifically tailored for the Hospitality industry.

Contributed to the design and deployment of VoIP and telecom infrastructure solutions.

Monitored and maintained critical network infrastructure to ensure high availability and performance.

Responded to and resolved network incidents, minimizing downtime and service disruptions.

Performed routine system checks and preventative maintenance to ensure operational stability.

Analyzed and resolved complex telecoms issues, providing Tier II support to ensure service continuity.

Diagnosed and troubleshot network faults, collaborating with engineering teams for resolution.

Maintained detailed records of incidents and resolutions to improve future support efficiency.

Assisted in the coordination and execution of marketing campaigns and promotional events.

Collaborated with sales teams to develop marketing materials that aligned with business objectives.

Managed communication with external vendors for marketing collateral production and distribution.

Delivered direct customer support for GSM services, resolving technical queries and issues.

Assisted customers with mobile network configurations and troubleshooting.

Maintained accurate customer records and service request logs.

Supported the management of relationships with telecommunications carriers.

Assisted in resolving inter-carrier operational issues and disputes.

Maintained documentation for carrier agreements and service level agreements.

Monitored project schedules and budgets, identifying deviations and recommending corrective actions.

Prepared project status reports for management, highlighting progress and potential risks.

Assisted project managers in resource allocation and task tracking.