ROBERT BARBA

Led cross-functional teams to implement business process improvements, reducing operational costs by 15%.

Developed strategic cost forecasting models, improving budget alignment and financial planning.

Designed workforce optimization strategies, improving SLA compliance and efficiency across multiple projects.

Created business process automation workflows, reducing manual inefficiencies by 30%.

Led IT asset lifecycle optimization initiatives, enhancing procurement tracking, compliance enforcement, and cost visibility across enterprise operations.

Delivered two high-impact projects ahead of schedule, reducing operational costs by 15%.

Implemented data-driven decision-making models, improving asset lifecycle tracking and maintenance prioritization, and enhancing SLA compliance and MTR metrics.

Led workforce transformation initiatives, improving SLA compliance and operational efficiency while aligning staffing with business demand.

Revamped audit and compliance procedures, improving quality assurance and reducing project risks.

Developed business process training programs, increasing first-time resolution efficiency by 30%.

Managed resource allocation and scheduling to ensure efficient coverage of client needs, minimizing downtime and maximizing team utilization.

Developed comprehensive training programs for field technicians, resulting in a 30% improvement in first-time resolution SLAs.

Coordinated incident response for ~2k per month incidents, ensuring timely resolution.

Streamlined workload prioritization, reducing resolution times by 15%.

Managed IT Asset Management, ensuring compliance with technology standards, procedures, and best practices.

Monitored and analyzed workload distribution, prioritizing time-sensitive requests to optimize resolution times and enhance team efficiency by 12%.

Developed and implemented process improvements to streamline queue management operations, reducing response times and improving service quality by 17%.

Supported over 650 end users on various devices, both deskside and remotely.

Managed onboarding/offboarding processes, including imaging, installation, and equipment removal.

Troubleshot complex computing issues and managed service tickets using Remedy.

Developed and led risk-based infrastructure replacement and asset management plans for Amazon Robotics Sortable Facilities, influencing strategic investment decisions and securing funding for predictive maintenance across 600,000 sq. ft. to 4.5 million sq. ft. facilities.

Designed and implemented risk-informed asset inspection strategies, ensuring regulatory compliance, infrastructure stability, and wildfire risk mitigation.

Conducted risk-based quality inspections across 1.4 million sq. ft. of robotic floor space, reducing asset failure rates by 20% through proactive maintenance.

Developed SQL-based asset tracking solutions for real-time performance monitoring, improving decision support and operational oversight.

Supervised multi-disciplinary workstreams, including construction, system integration, and quality assurance, leading the successful installation of robotic systems and infrastructure builds.

Led the deployment of 48,000 robotic pods, personally inspecting 4,925 for quality control and optimizing robotic pod induction and floor safety system testing.

Presented inspection reports and process improvements to senior leadership, aligning risk mitigation strategies with operational goals and enhancing long-term infrastructure reliability.

Led the deployment of Kiva robotic systems across an 800,000 sq. ft. facility, managing project timelines, resource allocation, and risk mitigation strategies.

Coordinated third-party assembly teams, ensuring compliance with operational standards and maintaining project alignment with stakeholder expectations.

Oversaw quality assurance inspections for 1.4 million sq. ft. of robotic floor space, validating system readiness and resolving defects through structured tracking and reporting.

Developed and optimized SQL queries for real-time situational awareness within the Material Handling System Database, improving decision-making and operational efficiency.

Directed POD Induction & Inspection, overseeing the deployment of 48,000 robotic pods and personally verifying 4,925 for quality assurance.

Enhanced defect tracking and issue resolution by modifying the Project Defect Tracker (PDT), streamlining replacement part requests and reducing downtime.

Led process improvement initiatives, resolving 12,000 mislabeled bins using the Manual Bin Tool, significantly improving system accuracy.