Odalys Abigail Cisneros Gonzalez
Customer Service & Sales Professional
Mejicanos, SV.About
Highly motivated and results-oriented professional with 3+ years of experience in sales, customer service, and financial operations. Equipped with a General Baccalaureate and a Call Center diploma, alongside specialized training in credit cards, I excel at driving sales, managing transactions, and ensuring exceptional client experiences. Proven ability to take initiative, lead naturally, and communicate effectively to achieve organizational goals and optimize operational efficiency.
Work
Banco Cuscatlan
|Cajera Comercial & Administrador de Trafico
San Salvador, San Salvador, El Salvador
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Summary
Managed commercial banking transactions and optimized branch traffic flow, enhancing customer experience and operational efficiency.
Highlights
Processed an average of 100+ cash and non-cash transactions daily with 100% accuracy, adhering to strict banking regulations.
Administered branch traffic flow, reducing customer wait times by an estimated 15% and improving service delivery.
Resolved complex customer inquiries and issues, contributing to a positive branch environment and maintaining service standards.
Leveraged specialized credit card knowledge to assist customers, supporting product adoption and service enhancement.
Talk America
|Ejecutiva de Ventas
San Salvador, San Salvador, El Salvador
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Summary
Drove sales initiatives and cultivated client relationships for a leading telecommunications provider, consistently achieving targets.
Highlights
Consistently achieved monthly sales quotas through proactive client engagement and effective product pitching.
Managed a portfolio of new and existing accounts, ensuring high customer satisfaction and fostering long-term relationships.
Utilized CRM systems to track sales progress, manage leads, and optimize follow-up strategies, improving conversion rates.
Laboratorio Clínico Veterinario Pet Lab
|Digitadora
San Salvador, San Salvador, El Salvador
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Summary
Managed critical data entry and maintained accurate records for a veterinary clinical laboratory.
Highlights
Accurately transcribed and entered an average of 50+ patient and test records daily, ensuring data integrity.
Maintained strict confidentiality of sensitive client and patient information, upholding privacy standards.
Supported efficient lab operations by organizing and updating digital records, facilitating quick information retrieval.
Prisma Moda
|Auxiliar de Ventas (Temporal)
San Salvador, San Salvador, El Salvador
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Summary
Provided dedicated sales support and customer service in a dynamic fashion retail environment.
Highlights
Engaged proactively with customers to identify needs, successfully recommending products and driving sales.
Achieved daily sales objectives by effectively presenting merchandise and promoting special offers.
Ensured consistent stock replenishment and visual merchandising standards, improving store aesthetics and product accessibility.
Corporación Dinant
|Auxiliar de Ventas (Temporal)
San Salvador, San Salvador, El Salvador
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Summary
Supported sales operations and customer engagement, contributing to a positive retail environment.
Highlights
Assisted an average of 30+ customers daily with product selection and inquiries, enhancing shopping satisfaction.
Processed cash and card transactions with high accuracy, minimizing errors and ensuring efficient checkout.
Maintained organized product displays and managed inventory, contributing to an appealing and accessible sales floor.
Education
Talento Cuscatlan
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Specialization Program
Credit Card Specialization
Courses
Credit Card Products
Financial Regulations
Customer Credit Management
Centro Escolar General Francisco Morazán
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High School Diploma
General Baccalaureate with Call Center Specialization
Courses
Call Center Operations
Customer Service
Communication Skills
Languages
Spanish
Skills
Sales & Customer Service
Sales, Customer Service, Client Relationship Management, Product Presentation, Quota Attainment, Cross-selling, Call Center Operations, Active Listening.
Financial Operations
Commercial Transactions, Cash Handling, Banking Regulations, Credit Card Processing, Financial Product Knowledge, Risk Management.
Data Management
Data Entry, Record Keeping, Data Accuracy, Information Confidentiality, Digital Archiving.
Communication & Teamwork
Effective Communication, Team Collaboration, Problem Solving, Conflict Resolution.
Organizational & Leadership
Initiative, Responsibility, Natural Leadership, Time Management, Operational Efficiency, Traffic Administration.
References
Delia Vigil
Jefa Inmediata - Cel. +50379650598
Norma Sibrian
Gerente - Cel. +50376819711
Nicole Vega
Cel. +50375746788
Walner Rivas
Cel. +50376122689
Oscar A. Pérez
Cel. +50378108524
Dunia Alvarado
Tel. +50360053779