KWAGALA RONNIE
Detail-Oriented Waiter
Kampala, UG.About
Detail-oriented and customer-focused Waiter with 3+ years of experience in high-paced hospitality, consistently delivering exceptional guest experiences and maintaining high service standards. Proven ability to achieve 98% guest satisfaction, increase revenue by 10%, and enhance team efficiency by 20%. Seeking a challenging role in a reputable establishment to leverage expertise in operational excellence and superior guest service.
Work
Holiday Inn Hotel
|Waiter
Kampala, Central Region, Uganda
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Summary
Managed dining and room service operations, ensuring high guest satisfaction and operational efficiency for a prominent hotel.
Highlights
Achieved a 98% guest satisfaction rating through timely and accurate order delivery, as evidenced by positive feedback surveys and reviews.
Onboarded and trained new staff members on service standards and hospitality best practices, increasing overall team efficiency by 20%.
Provided personalized service to VIP guests and professionally managed special dietary requests, significantly enhancing the hotel's reputation for premium guest care.
Maintained rigorous hygiene and safety standards in compliance with international hospitality protocols, consistently contributing to positive audit results.
Wyndham Dubai Marina
|Waiter
Dubai, Dubai, United Arab Emirates
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Summary
Delivered exceptional dining and room service, driving guest satisfaction and contributing to revenue growth for a luxury hotel.
Highlights
Increased guest satisfaction ratings by 15% through prompt and accurate order fulfillment for both room service and dining experiences.
Efficiently managed multiple guest orders during peak hours, optimizing operational flow and reducing waiting times without compromising service quality.
Proactively upsold premium menu items and beverages to guests, contributing to an average revenue increase of 10% across assigned sections.
Maintained superior cleanliness and table arrangement standards, earning recognition from management during internal quality assessments.
Education
Masaka Secondary School
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S4 Certificate
General Studies
Languages
English
Skills
Adaptability and Flexibility
Quick Adjustment, Dynamic Environments, Fast-Paced Operations.
Communication Skills
Clear Communication, Courteous Interaction, Effective Guest Interaction, Guest Satisfaction.
Time Management
Timely Order Delivery, Organized Workflow, Efficient Service.
Team Collaboration
Strong Teamwork, Cooperation, Service Coordination.
Problem-Solving
Quick Issue Resolution, Calm Under Pressure, Effective Guest Issue Resolution.
Attention to Detail
Accurate Order Taking, Precise Service Execution, High-Standard Service.
Multitasking
Multiple Table Management, Task Prioritization, Performance Under Pressure.
Customer Service Excellence
Friendly Service, Attentive Guest Care, Personalized Guest Experiences.