ROWENA SAMPILO DELA CRUZ

Welcomed and assisted guests at entry points, ensuring a professional and friendly first impression.

Managed attendee registration and check-in processes with accuracy and efficiency.

Operated ticket scanners and validated passes/QR codes to streamline entry flow.

Directed and ushered guests to designated seating or event areas, maintaining orderly crowd movement.

Provided clear information and customer support, resolving inquiries promptly.

Supported event operations by coordinating with team members and maintaining compliance with venue protocols.

Managed front desk operations, greeting and directing a high volume of clients and visitors, ensuring efficient information dissemination.

Handled all incoming calls and inquiries, providing prompt and accurate customer service to diverse stakeholders.

Executed critical administrative tasks, including processing bills and filing paperwork, maintaining organized records.

Supported overall event coordination by facilitating smooth visitor experiences and operational continuity for the event.

Managed a diverse portfolio of customer relationships, identifying and capitalizing on opportunities for business growth and retention.

Resolved complex customer complaints efficiently, enhancing satisfaction and maintaining positive brand perception.

Collaborated closely with sales and marketing teams, contributing to strategies that boosted profitability and market reach.

Utilized strong communication and problem-solving skills to foster customer loyalty and address needs proactively, improving retention rates.

Orchestrated quality assurance efforts across multiple construction and maintenance projects, ensuring compliance with industry codes and standards.

Facilitated seamless communication between inspection teams and project stakeholders, streamlining quality control workflows.

Managed comprehensive documentation and reporting for inspection findings, contributing to transparent project oversight.

Supported project teams in maintaining high standards of work quality, minimizing deviations from specifications and enhancing project integrity.

Spearheaded talent acquisition efforts, including developing recruitment strategies, attracting, hiring, and onboarding new employees, reducing time-to-hire by 15%.

Cultivated positive employee relations and engagement through conflict resolution and proactive support, improving employee satisfaction by 20%.

Developed and enforced HR policies and procedures, ensuring full compliance with labor laws and regulations, mitigating legal risks.

Administered payroll, benefits, and compensation, ensuring accuracy and timely processing for all employees.

Organized and managed PR events and internal communications, enhancing organizational visibility and stakeholder engagement.

Prepared comprehensive HR and PR reports, providing data-driven insights for strategic decision-making and crisis management.

Creative Talent Acquisition – Sourcing and retaining top-tier creatives, strategists, and account managers in a highly competitive market.

Culture & Well-being Management – Combating burnout and fostering a dynamic, inclusive workplace that fuels innovation.

Project-Based Staffing – Balancing full-time and freelance talent to match fluctuating client demands and campaign cycles.

Operational Backbone – Handling contracts, payroll, and internal systems to keep the agency agile and client-ready.