Patrick Rukundo
Dynamic Business Leader | Operations & Business Development Director
Kigali, RW.About
Highly accomplished and results-driven business leader with over 20 years of progressive experience spanning construction, logistics, operations, and executive management. As Operations & Business Development Director at Bond Construction Company Ltd, I excel at spearheading multi-million dollar infrastructure projects from inception to completion, ensuring stringent compliance, optimal cost efficiency, and paramount stakeholder satisfaction. My expertise encompasses strategic planning, high-value tender proposal development, and leading cross-functional teams to secure and manage critical contracts for public, NGO, and institutional clients.
Work
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Summary
Led comprehensive operations and strategic business development for Bond Construction Company, spearheading multi-million dollar infrastructure projects from inception to successful completion.
Highlights
Spearheaded operations and business development for over $10M in critical infrastructure projects, including trauma centers and institutional facilities, ensuring on-time and within-budget delivery.
Directed successful proposal development for public and NGO tenders, integrating detailed technical specifications, Gantt charts, and robust risk mitigation strategies to secure competitive contracts.
Managed and mentored cross-functional teams of 50+ professionals, optimizing project workflows and enforcing stringent quality benchmarks, resulting in consistent project success.
Cultivated strategic partnerships with key government agencies, suppliers, and NGOs, successfully securing $8M in new contracts within 12 months and significantly expanding market presence.
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Summary
Managed end-to-end supply chain operations and warehouse logistics for construction material procurement, optimizing efficiency and cost-effectiveness for critical projects.
Highlights
Streamlined supply chain operations for construction material procurement, achieving substantial 15% cost savings through strategic vendor negotiations and optimized sourcing processes.
Implemented SAP inventory tracking systems, significantly reducing stock discrepancies by 30% and ensuring precise, timely material availability for all project phases.
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Summary
Directed comprehensive operational strategies for tech infrastructure projects, including data centers and telecom installations, driving significant revenue growth over a 12-year tenure.
Highlights
Directed and scaled operations for complex tech infrastructure projects, including data centers and telecom installations, generating over $25M in revenue over 12 years.
Enhanced organizational compliance frameworks, proactively reducing contractual risks by 25% through close collaboration with legal teams and robust policy implementation.
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Summary
Led customer care initiatives and strategic service improvements for a major telecom provider, significantly enhancing customer satisfaction and operational efficiency.
Highlights
Improved overall customer satisfaction scores by 40% through a comprehensive service framework redesign and the implementation of targeted staff training programs.
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Summary
Provided direct customer support and account management for a wireless service provider, ensuring high resolution rates and client satisfaction.
Highlights
Achieved a consistent 98% resolution rate for diverse client inquiries, effectively managing billing and account systems to ensure optimal customer support.
Skills
Construction & Operations
Infrastructure Project Execution, Sustainability Integration, Gantt Chart Development, Contract Management, Logistics Management, Warehouse Operations, Quality Assurance, Site Management.
Technical Skills
Tender Proposal Writing, Supply Chain Optimization, Risk Management, SAP/ERP Systems, Project Management Software, Data Analysis.
Leadership & Management
Cross-Functional Team Management, Budgeting ($10M+), Stakeholder Negotiation, Compliance Management, Strategic Planning, Business Development, Operational Leadership, Vendor Management, Client Relationship Management, Process Improvement, Team Leadership.