About
Highly motivated and adaptable professional with a robust background in customer service, sales, hospitality, and administrative support across diverse industries. Proven ability to enhance client satisfaction, streamline operational processes, and provide comprehensive support to management. Combines strong interpersonal and problem-solving skills with a proactive approach to learning, consistently delivering exceptional results and fostering positive impacts in dynamic environments.
Work
Skyline Event
|Event Assistent
Zürich, Schweiz
→
Summary
Professional Summary Friendly Event Planner experienced in organizing corporate events, parties, weddings, and birthdays. I focus on bringing clients’ visions to life, delivering memorable events on time and within budget.
Dufry Group/M.Prestige Promotions
|Sales Representative
Zurich Airport, Zurich, Switzerland
→
Summary
Drove sales of diverse luxury beauty brands to a high-end clientele, consistently delivering exceptional customer service and collaborating with teams to ensure client satisfaction.
Highlights
Promoted and sold a diverse range of luxury beauty brands to high-end clientele, consistently achieving sales targets within Dufry and Gate stores.
Provided exceptional customer service across multiple high-traffic retail environments, including Gate, Arrival, Dock E, and Principle Shops, enhancing customer loyalty and brand reputation.
Fostered collaborative relationships with team members to streamline operations and ensure a cohesive, client-centric sales experience.
Bijoux Catering
|Human Resources Assistant
Kloten, Zurich, Switzerland
→
Summary
Supported the CEO and management in HR operations, streamlining onboarding processes, and facilitating key company events.
Highlights
Provided comprehensive administrative support to the CEO and management team, facilitating efficient execution of meetings and company events.
Streamlined the onboarding process for new employees, managing all documentation, material provision, and coordinating essential background checks and safety training to ensure compliance.
Coordinated and facilitated critical company meetings, interviews, and events, ensuring seamless logistics and positive participant experiences.
Badehotel Harmonien Ærøskøbing
|Desk Receptionist
Ærøskøbing, Syddanmark, Denmark
→
Summary
Managed front desk operations and guest services, ensuring exceptional experiences and efficient check-in/check-out processes for a summer season.
Highlights
Provided comprehensive support to guests during peak summer season, resolving inquiries and enhancing overall satisfaction.
Maintained high standards for guest room preparation and upkeep, ensuring optimal comfort and readiness for arrivals.
Efficiently managed check-in and check-out procedures, reducing wait times and improving guest flow.
Enhanced guest experience by providing detailed local information and recommendations, contributing to positive reviews.
Roca Negra
|Hospitality Specialist
Tenerife, Canary Islands, Canary Islands, Spain
→
Summary
Delivered personalized guest experiences and managed operational tasks, ensuring high satisfaction and efficient service delivery.
Highlights
Cultivated exceptional guest experiences through personalized service, consistently achieving high satisfaction ratings.
Managed and processed orders with precision, ensuring timely and accurate delivery of services and products.
Construcciones Hispano Germanas
|Admin & Accounting Assistant
→
Summary
Provided essential administrative and accounting support, managing invoices, preparing reports, and facilitating inter-departmental communication.
Highlights
Managed and processed provider invoices efficiently, preparing comprehensive financial reports to support decision-making.
Delivered critical administrative support to the General Director, enhancing operational efficiency and executive productivity.
Education
Private School for SMES LevelUp
→
Program
Strategic Management and Leadership
Courses
Leadership Development: Advanced leadership skills for SME environments.
Strategic Planning: Effective techniques for strategic planning and execution.
Financial Management: Expertise in financial strategies and resource allocation.
Market Analysis: Comprehensive market research and competitive analysis.
Innovation and Growth: Strategies for fostering innovation and sustainable growth.
Operational Efficiency: Optimization of operational processes for productivity.
Crisis Management: Skills for crisis management and risk mitigation.
Customer Relationship Management: Advanced CRM strategies for client relationships.
Digital Transformation: Leveraging digital tools for business transformation.
Esneca Group
→
Program
Hospitality Management
Courses
Front Desk Operations: Mastered check-ins, check-outs, and guest services.
Customer Service Excellence: Delivered exceptional guest experiences and managed inquiries and complaints.
Hotel Management Software: Proficient in industry-standard systems and software.
Team Leadership: Led and managed front office staff effectively.
Reservation Management: Handled reservations, cancellations, and overbookings.
Communication Skills: Enhanced verbal and written communication for guest interaction and team coordination.
Cultural Sensitivity: Provided service to diverse cultural backgrounds.
Conflict Resolution: Resolved guest issues and conflicts professionally.
Sales and Upselling: Implemented strategies to maximize revenue.
Operational Efficiency: Improved front office operations for guest satisfaction.
IES Gabriel Ciscar
→
Advanced Technical Degree (CFGM)
Business Administration and Finance
Courses
Comprehensive Business Foundations: Core principles of finance, marketing, and operations.
Administrative Proficiency: Advanced skills in office management and organizational procedures.
Financial Acumen: Knowledge in accounting, budgeting, portfolio selection and financial analysis.
Marketing Strategies: Effective marketing techniques and consumer behavior analysis.
Project Management: Planning and overseeing business projects.
Legal and Ethical Standards: Studied legal and ethical business practices.
Languages
German
Arabic
Spanish
Catalan
French
Basic
English
Fluent
Skills
Leadership
Team Leadership, Project Leadership, Mentoring, Strategic Planning.
Adaptability
Change Management, Flexibility, Dynamic Environments, Problem Solving.
Teamwork
Collaboration, Cross-functional Teams, Group Facilitation, Supportive Environments.
Time Management
Prioritization, Deadline Management, Task Organization, Efficiency.
Technology Proficiency
Tech-Savvy, Software Adoption, Digital Tools, Contasol (Accounting Software), Hotel Management Software.
Interpersonal Skills
Communication, Relationship Building, Conflict Resolution, Customer Relations, Guest Relations.
Problem-Solving
Analytical Thinking, Critical Thinking, Issue Resolution, Strategic Prioritization.
Customer Service
Client Satisfaction, Guest Experience, Service Excellence, Inquiry Management.
Sales
Luxury Sales, Retail Sales, Upselling, Sales Targets.
Administrative Support
Office Management, Executive Support, Documentation, Report Preparation, Data Entry.
Human Resources Support
Onboarding, HR Documentation, Background Checks, Event Coordination.
Financial Acumen
Invoice Management, Cash Handling, Financial Reporting, Budgeting.
Interests
Travel
Cultural Immersion, Exploration, Global Perspectives.
Fitness and Wellness
Healthy Lifestyle, Physical Activity, Well-being.
Continuous Learning
Self-Development, New Skills Acquisition, Education.