OLABIRAN OYINKANSOLA ELIZABETH

Managed daily reception for over 40 inbound inquiries and visitors, providing accurate information and directing traffic to optimize patient flow.

Handled a high volume of incoming calls and scheduled appointments, promptly resolving patient queries with professionalism and empathy to enhance service delivery.

Compiled daily customer feedback, leveraging insights to support continuous service improvements and optimize patient experience.

Maintained a professional and organized reception area, significantly contributing to smooth visitor flow and positive first impressions for hospital guests.

Addressed internal team and participant queries regarding research updates and funding, facilitating clear communication and project progression.

Maintained accurate financial logs and ensured timely reporting to group leadership, enhancing transparency and supporting informed decision-making.

Coordinated communications for multiple seminars and public engagement sessions, increasing outreach and participant engagement for research initiatives.

Ensured strict confidentiality of sensitive research and financial information, upholding ethical standards and data integrity.

Advised customers on product selections, contributing to improved sales performance and enhanced customer retention.

Strengthened customer trust by efficiently handling complaints and inquiries, resolving issues promptly to maintain positive customer relations.

Processed payment transactions accurately and resolved purchase-related issues at the point of sale, ensuring smooth customer checkout experiences.

Built strong rapport with regular customers, fostering loyalty and generating positive referrals through personalized service.

Collaborated cross-functionally with the cleaning team to maintain a clean and organized shopping environment, enhancing overall customer experience.