About
Dynamic and results-driven Data Analyst with 5+ years of experience, specializing in transforming complex data into actionable insights and optimizing business processes. Proven expertise in ETL, statistical analysis, and developing interactive Power BI dashboards to drive efficiency and strategic growth. Adept at bridging technical solutions with business needs, consistently enhancing customer experience and delivering measurable value through innovative analytical thinking.
Work
Amazon
|Customer Support Associate
Remote, Global, US
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Summary
Managed high-volume, multi-marketplace customer service operations for Amazon Global Marketplaces, focusing on fraud prevention, concession abuse mitigation, and operational compliance, while collaborating with cross-functional teams to enhance customer experience and operational efficiency.
Highlights
Leveraged analytical reasoning and pattern recognition to investigate and mitigate fraudulent claims and concession abuse, enforcing marketplace integrity across Amazon Global Marketplaces.
Conducted rigorous operational reviews and case evaluations using internal Amazon tools, identifying policy gaps and implementing corrective actions that effectively reduced repeat violations.
Managed an average of 150+ complex customer cases daily across 10+ diverse domains (e.g., orders, refunds, account management), consistently achieving a 95%+ CSAT score.
Ensured accurate compliance across multiple marketplaces by executing case resolutions and corrective actions in strict accordance with company policies and guidelines.
Monitored logistics performance and coordinated with 7+ major carriers (e.g., DHL, UPS), developing comprehensive e-commerce domain knowledge in fraud detection and global retail processes.
Cyient
|Junior Data Analyst / Dashboard Developer
Kakinada, Andhra Pradesh, India
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Summary
Delivered comprehensive intelligence for the Capacity Restoration project at IHS Markit Chemicals, providing real-time dashboards and analytical reports on the global chemical value chain to empower business leaders in optimizing production, forecasting demand, and driving strategic growth.
Highlights
Developed and optimized complex SQL queries to extract, transform, and aggregate large datasets, ensuring accurate and efficient data processing for critical reporting.
Designed and deployed interactive Power BI dashboards, visualizing global chemical supply-demand trends, pricing, trade flows, and plant capacities for strategic decision-making.
Implemented advanced DAX measures and Power Query transformations to enable robust time intelligence, KPI benchmarking, and profitability impact analysis.
Ensured 100% accuracy of final datasets by conducting thorough data capture, quality checks, and validation across global chemical plants.
Performed comprehensive market-by-market analysis to forecast future demand, assess competitive landscapes, and evaluate regulatory impacts on feedstocks.
Collaborated directly with global stakeholders via MS Teams, gathering requirements, validating findings, and delivering actionable insights that aligned with business goals.
Netxcell limited
|Facility Manage Engineer / Data & Operations Analyst
Kakinada, Andhra Pradesh, India
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Summary
Managed and optimized the Andhra Pradesh Commercial Taxes Department datacenter, ensuring continuous statewide connectivity across 13 Deputy Commissioner offices and integrated check posts, while providing actionable insights through daily reporting, asset tracking, and network performance analysis to enhance infrastructure efficiency and IT operations.
Highlights
Managed daily operational reporting to head office, including asset status, ticket logs, and infrastructure performance, enabling strategic decision-making for a statewide datacenter network.
Conducted network performance analysis, monitoring connectivity speed and identifying network drops to recommend improvements in leased line capacity and reliability across 13 Deputy Commissioner offices.
Tracked and reported hardware and software assets (PCs, routers, switches, servers), generating detailed inventory and utilization reports for IT resource management.
Oversaw ticketing and issue resolution workflows, ensuring comprehensive documentation and improving response efficiency and SLA compliance for critical IT infrastructure.
Coordinated vendor procurement, financials, and bill settlements, maintaining accurate records and ensuring timely delivery of essential IT resources.
Applied advanced Excel techniques, including pivot tables and conditional analysis, to analyze operational data, detect trends, and present actionable insights.
Recommended and implemented process optimizations and efficiency improvements, including workflow automation and predictive capacity planning strategies.
Education
GODAVARI GLOBAL UNIVERSITY
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Bachelor of Technology
Mechanical Engineering
Skills
Data Analysis & Engineering
Data Cleaning, Data Modeling, SQL, Query Optimization, ETL Processes, Statistical Analysis, Data Quality Assessment, Pattern Recognition, Operational Reviews.
Business Intelligence & Visualization
Power BI, DAX, Power Query, Excel (Pivot Tables, Formulas, Data Analysis), Interactive Dashboards, Reporting Automation, Market-by-Market Analysis, KPI Benchmarking.
Programming & Tools
Python (Basics), Alchemist, OBIT, Incident Reports, SLA Date Calculator, MS Teams.
Professional Skills
Communication, Time Management, Prioritization, Stakeholder Management, Client Communication, Listening Skills, Problem Solving, Teamwork, Collaboration, Conflict Resolution, Stress Management, Vendor Coordination, Process Optimization.