About
Highly proficient Security Analyst with a solid foundation in Microsoft 365 security and compliance, specializing in endpoint protection, identity management, and data governance. Adept at mitigating threats using Microsoft Defender XDR, managing identity risks with Microsoft Entra, and enforcing compliance through Microsoft Purview. Recognized for delivering high-quality technical support and implementing robust security controls, backed by multiple certifications in threat defense and a Computer Science background.
Work
TEKNOWLEDGE
|Technical Support Engineer (SCIM Premier)
Lagos, Lagos State, Nigeria
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Summary
Currently serving as a Technical Support Engineer, specializing in SCIM Premier solutions to enhance client security posture and mitigate advanced threats.
Highlights
Investigated and mitigated critical security incidents using Microsoft Defender, ensuring prompt response and significant risk reduction for enterprise clients.
Analyzed correlated signals across diverse endpoints and identities via Microsoft Defender XDR, neutralizing complex threats and improving system integrity.
Provided Tier-2 endpoint protection support, guiding customers through advanced resolution procedures and improving their security operations.
Led successful deployment and configuration of Microsoft Defender for Endpoint for multiple clients, significantly enhancing their overall security posture.
Managed complex identity risks using Microsoft Entra Identity Protection, securing access for numerous accounts and preventing potential breaches.
Enforced robust data governance policies through Microsoft Purview, effectively addressing insider threats and ensuring regulatory compliance.
TEKNOWLEDGE
|Technical Support Engineer (Exchange Online)
Lagos, Lagos State, Nigeria
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Summary
Provided expert technical support for Exchange Online, resolving complex mail flow and connectivity issues while ensuring high service availability.
Highlights
Diagnosed and resolved over 100 complex Outlook/OWA/mobile app connectivity issues, utilizing Autodiscover, MAPI/HTTP, and ActiveSync protocols to restore user access swiftly.
Resolved critical mail delivery issues by leveraging message trace and Microsoft Defender for Office 365, ensuring uninterrupted communication for clients.
Supported and optimized SPF/DKIM/DMARC configurations and Exchange Online Protection (EOP), significantly enhancing email security and deliverability.
Maintained seamless hybrid Exchange deployments and managed certificate lifecycles using Hybrid Configuration Wizard, ensuring operational continuity.
Utilized PowerShell and Microsoft 365 tools for proactive diagnostics and automated routine tasks, improving operational efficiency by 15%.
Delivered high-quality technical support, resolving complex issues through deep product knowledge and maintaining comprehensive documentation for knowledge sharing, reducing resolution times by 10%.
ELEKTRON ENERGY
|IT Support Specialist
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive IT support to over 100 users, ensuring high system uptime and efficient resolution of technical issues.
Highlights
Delivered critical technical support for over 100 users, maintaining 99.9% system uptime and achieving rapid issue resolution for various IT challenges.
Supported and resolved multi-factor authentication, email, and identity access issues utilizing Microsoft 365 and Entra, enhancing user security and productivity.
Trained over 50 end-users on Microsoft Authenticator app configuration and troubleshooting, significantly reducing recurring support inquiries.
TOTAL NIGERIA PLC
|Taxes Unit Industrial Trainee
Lagos, Lagos State, Nigeria
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Summary
Managed documentation processes and asset register updates, contributing to financial accuracy and operational efficiency within the Taxes Unit.
Highlights
Processed and verified documentation for over 200 invoices related to investment items, ensuring compliance and timely submission to the Shared Service Centre (SSC).
Ensured accurate and timely updates of the Fixed Asset register, contributing to 100% data integrity for financial reporting.
Participated actively in quarterly asset inventory exercises, enhancing asset tracking accuracy and supporting audit readiness.
Education
Kwara State Polytechnic
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Higher National Diploma
Computer Science
Kwara State Polytechnic
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National Diploma
Computer Science
Languages
English
Yoruba
Certificates
Oracle Cloud Infrastructure Foundational Associate
Issued By
Oracle
Oracle Cloud Infrastructure Artificial Intelligence Associate
Issued By
Oracle
Data Loss Prevention with Microsoft Purview
Issued By
Microsoft Applied Skills
eDiscovery and Compliance in Microsoft Purview
Issued By
Microsoft Applied Skills
Threat Defense with Microsoft Defender XDR
Issued By
Microsoft Applied Skills
SCIM Security & Compliance – MIG
Issued By
Cloud Academy
Network Defense Essentials, Ethical Hacking Essentials
Issued By
EC-Council
Microsoft Azure Fundamentals, Design Thinking for Innovation
Issued By
Coursera
Skills
Microsoft 365 Security & Compliance
Microsoft Defender XDR, Microsoft Purview, Identity Protection, Data Governance, Threat Mitigation, Endpoint Security, SCIM, Email Security, Authentication Troubleshooting.
Network & System Administration
Exchange Online, Hybrid Exchange, Firewall & Intrusion Detection, Email Protocols (SPF/DKIM/DMARC), PowerShell Scripting.
Technical Support & Operations
Troubleshooting, User Support & Training, Customer Support, Documentation, Issue Resolution.
Soft Skills
Communication, Problem-Solving, Analytical Thinking, Process Improvement.