About
Highly analytical and results-driven professional with a strong foundation in customer service, banking operations, and data compliance, currently pursuing a Diploma in Data Science. Eager to leverage proven problem-solving, data analysis (Python, SQL, Power BI), and reporting skills to drive informed decisions and optimize processes in a challenging data-focused role within the financial or tech sector.
Work
Guaranty Trust Bank (GTBank)
|Customer Service Support Staff
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive customer support across multiple banking channels, ensuring regulatory compliance and contributing to high client satisfaction and operational efficiency.
Highlights
Achieved and sustained over 90% customer satisfaction by efficiently resolving account, card, and transaction inquiries across diverse banking channels.
Ensured strict regulatory adherence by assisting clients with account opening, digital banking, and transaction processes, maintaining compliance with CBN regulations.
Conducted periodic internal service audits, identifying discrepancies and implementing corrective measures to maintain data integrity and minimize operational risks.
Collaborated cross-functionally with compliance and operations teams to streamline processes, resulting in improved turnaround times for key banking services.
Prepared and presented periodic customer service and audit reports to management, providing actionable insights for continuous improvement and strategic decision-making.
Ose Local Government Secretariat
|Corper Liaison Officer (NYSC)
Ifon, Ondo State, Nigeria
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Summary
Facilitated effective communication and administrative support between local government authorities and corps members, enhancing community engagement and operational coordination.
Highlights
Coordinated seamless communication channels between local government authorities and corps members, ensuring timely dissemination of critical information.
Streamlined clearance and documentation processes for corps members, significantly improving administrative efficiency and compliance.
Organized and monitored Community Development Service (CDS) meetings and activities, fostering robust community engagement and project execution.
Kresta Laurel Ltd
|SIWES Trainee (I.T Department)
Maryland, Lagos State, Nigeria
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Summary
Provided essential IT department support, managing crucial record-keeping operations and assisting with technical installations.
Highlights
Supported robust record-keeping operations, ensuring accurate and organized data management within the IT department.
Assisted technical teams with the installation of complex elevator and escalator systems, gaining practical experience in hardware deployment and technical support.
DKB-Trionet Ltd
|SIWES Trainee
Abeokuta, Ogun State, Nigeria
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Summary
Gained foundational industry experience as a SIWES Trainee, supporting various operational and technical functions to enhance organizational efficiency.
Highlights
Assisted senior staff with daily operational tasks, contributing to overall team productivity and project completion.
Supported administrative functions, ensuring efficient workflow and organized record management.
Gained practical exposure to industry-specific processes and technologies through hands-on involvement in diverse projects.
Education
AltSchool Africa
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Diploma
Data Science
Osun State Polytechnic, Iree
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Higher National Diploma (HND)
Computer Science
Moshood Abiola Polytechnic, Abeokuta
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National Diploma (ND)
Computer Science
Languages
English
Certificates
Data Science Diploma
Issued By
Unspecified Institution
Professional Human Resource Management (PHRM)
Issued By
University of Ibadan Consultancy / ARPTech Institute
Project Management Professional (PMP)
Issued By
ARPTech Institute
Skills
Data Analysis & Visualization
Python (Pandas, NumPy), SQL (Basic Queries, Data Extraction), Power BI, Excel Analytics, Data Cleaning, Data Reporting, Data Accuracy, Project & Performance Reporting.
Customer Relationship Management
Customer Support, Issue Resolution, Service Delivery, Client Assistance.
Banking Operations & Compliance
Audit Compliance, Regulatory Compliance (CBN), Account Management, Digital Banking, Transaction Processing.
Problem Solving & Process Improvement
Discrepancy Identification, Corrective Measures, Process Streamlining, Workflow Optimization.
Project Management
Coordination, Monitoring, Team Collaboration, Time Management.
Software & Tools
Microsoft Office Suite (Word, Excel, PowerPoint).
Interests
Hobbies
Reading, Learning New Technologies, Football, Traveling, Listening to Music.