SAMUEL OKOMAYIN
Head of Operations | Financial Services Professional
Effurun, NG.About
Highly accomplished Head of Operations with over a decade of experience in financial services, specializing in optimizing business processes, ensuring regulatory compliance, and driving significant cost efficiencies. Adept at leveraging strong financial acumen, data analysis, and strategic planning to enhance operational performance and profitability. Passionate about integrating emerging technologies like Product Management, Cybersecurity, and AWS cloud-computing to foster organizational change and deliver superior customer-focused solutions.
Work
Zenith Bank Plc
|Head of Operations
Delta State, Nigeria
→
Summary
Currently leads strategic branch operations for Zenith Bank Plc, overseeing security, business operations, and maintenance to ensure seamless vertical and horizontal integration across departments and deliver customer-focused service.
Highlights
Ensured 100% compliance with KYC, legal, and regulatory requirements for new and existing relationships, mitigating risk and upholding organizational integrity.
Led, trained, and motivated a 32-member operations team, fostering individual and collaborative effectiveness to consistently deliver high-quality service.
Maximized profitability by optimizing cost controls and rigorously vetting all expenses, aligning P&L with forecasted results and achieving significant reductions.
Designed and implemented innovative operational methodologies, driving organizational change and enhancing the efficiency of all branch operations.
Served as the substantive legal compliance officer, building strong rapport with government and regulatory agencies to ensure uninterrupted business operations and compliance.
Monitored and analyzed key operational metrics (KPIs/KRIs) to identify improvement areas, implementing corrective actions that enhanced employee compliance and prevented incidents.
Zenith Bank Plc
|Funds Transfer | Payroll Officer
Delta State, Nigeria
→
Summary
Managed funds transfer and payroll operations, ensuring compliance, optimizing expenses, and driving business growth through new customer acquisition.
Highlights
Streamlined bulk e-payment and salary processing via the bank's e-banking module, ensuring timely and accurate disbursements.
Achieved a 20% increase in the Branch's balance sheet in 2023 by penetrating new markets and acquiring new customer relationships.
Reduced procurement expenses by 30% in 2018 as Branch Procurement Officer, positively impacting the annual budget.
Ensured 100% on-time processing of all salaries and remittances for customers and regulatory bodies, meeting strict deadlines.
Coordinated diverse operations units to consistently achieve and exceed service turnaround time objectives.
Jumia
|Independent Sales Consultant
Lagos, Lagos State, Nigeria
→
Summary
Managed a nationwide client portfolio and drove significant customer acquisition and conversion for Jumia as an Independent Sales Consultant.
Highlights
Cultivated relationships with over 200 clients nationwide, expanding market reach and driving sales.
Achieved a 15% year-over-year expansion in assigned market share through strategic outreach and client engagement.
Consistently delivered a 30% customer conversion rate, frequently reaching 40%, by effectively merchandising product inventory and promoting new arrivals.
Zenith Bank Plc
|Executive Trainee (Cash and Teller Department)
Warri, Delta State, Nigeria
→
Summary
Provided essential account services and enhanced customer base through cross-selling while maintaining strict compliance with banking procedures.
Highlights
Facilitated customer transactions by accurately processing deposits and loan payments.
Expanded the branch's customer base by actively cross-selling banking products and services.
Ensured financial accuracy by reconciling cash drawers and managing currency transactions efficiently.
Upheld bank integrity and security by strictly adhering to all operational and security protocols.
Obotebe Secondary School
|Teaching Assistant
Delta State, Nigeria
→
Summary
Supported student learning and academic administration in Biology and Agricultural Science, enhancing student engagement and teacher efficiency.
Highlights
Improved student comprehension by providing one-on-one and small group tutoring in Biology and Agricultural Science.
Led the school's Debate Society, instructing students in public speaking and fostering critical thinking skills.
Streamlined administrative tasks for the Head Teacher, managing attendance records and calculating grades accurately.
Seven-up Bottling Company
|Industrial Trainee
Nigeria
→
Summary
Conducted quality control inspections to ensure product conformance to specifications and identified quality issues for resolution.
Highlights
Executed planned inspections of random product samples, ensuring 100% quality conformance to specifications.
Analyzed and reported quality issues, ensuring timely resolution in compliance with company and regulatory guidelines.
Education
University of Benin, Nigeria
→
MBA
Business Administration
University of Benin, Nigeria
→
Bachelor of Science
Plant Biology and Biotechnology
Certificates
Mobile Gadgets Security
Workplace Safety and Health Practices
Superior Customer Service Excellence
Managing Conflicts for High Performance
Operational Risk Management and Corporate Sustainability
Basic Accounting and Financial Analysis
Effective Communication and Business Writing
Skills
Leadership & Management
Leadership, Client Relationship Management, Team Leadership, Negotiation, Talent Development, Stakeholder Engagement.
Financial & Operations Management
Financial Audit, Operational Audit, Regulatory Compliance, Financial Reporting, Taxation, Cost Control, Budgeting, Auditing Practices, P&L Management, Operational Metrics (KPIs/KRIs), Risk Management, Process Optimization, Quality Service Delivery.
Technical & Data
Data Analytics, ERP Systems, Salesforce, Product Management, Cybersecurity, AWS Cloud Computing, E-banking Modules, Microsoft Office.
Business & Communication
Strategic Planning, Decision Making, Market Categorization, Client Requirement Gathering, Business Development, Cross-functional Collaboration, Strong Communication, Presentation Skills, Business Writing.