Wealth Management System
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Summary
Developed and maintained a comprehensive wealth management platform, focusing on enhancing user experience and data visualization for financial applications.
About
A results-driven professional with 3.5 years of experience, combining expertise as a Frontend Developer and an IT Support Analyst. Specializing in building dynamic, responsive web applications with React.js, Redux Toolkit, and Tailwind CSS, while also possessing a strong foundation in IT support, incident management, and workflow automation. Proven ability to optimize UI performance, integrate APIs, and enhance user satisfaction through innovative solutions and efficient problem-solving.
Work
TCS
|Assistant System Engineer
Noida, Uttar Pradesh, India
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Summary
Led dual roles as a Frontend Developer and IT Support Analyst, contributing to scalable web application development and ensuring system reliability and user satisfaction.
Highlights
Led development and maintenance of 10+ reusable UI components using React.js, Tailwind CSS, and Redux Toolkit, enhancing rendering performance by 25% through React hooks.
Integrated REST APIs via Axios to power real-time data dashboards for stock and mutual funds, ensuring seamless UI updates for critical financial information.
Engineered interactive features, including investment calculators and performance charts using Chart.js, significantly boosting user engagement and experience for wealth management platforms.
Directed the full lifecycle management of high-priority (P1/P2) IT incidents, achieving timely resolution and minimizing system downtime.
Delivered comprehensive technical support across multiple channels (remote, phone, and chat), consistently maintaining a 95%+ user satisfaction rate.
Fostered cross-functional collaboration to efficiently escalate and resolve complex system issues, streamlining support operations and enhancing overall system reliability.
Education
Maharaja Surajmal Institute of Technology
New Delhi, Delhi, India
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B.Tech
Information Technology
Ambedkar Institute of Technology
New Delhi, Delhi, India
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Diploma
Computer Science
Skills
Languages
JavaScript (ES6+), HTML5, CSS3.
Frameworks & Libraries
React.js, Redux Toolkit, React Router, Tailwind CSS.
Tools & Platforms
GitHub, npm, Chrome DevTools, Git, Visual Studio Code, ServiceNow.
Other Technical Skills
REST APIs, Axios, Responsive Design, Agile, Incident Management, Workflow Automation, UI Optimization.
Projects
GlaxoSmithKline (GSK) – IT Support Analyst (ServiceNow)
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Summary
Provided critical IT support and incident management services for GlaxoSmithKline, ensuring timely resolution of high-priority issues and maintaining high user satisfaction.